Customer Service Representative

MacMore is seeking to fill a full-time Customer Service Representative position for a pending contract award with the Department of Defense Health Agency. Location : Fort Belvoir, VA Responsibilities: Key Responsibilities Greet patients, visitors, and staff and proactively offer assistance. Provide directions to clinics, wards, offices, and nearby medical-center facilities.

Escort guests or arrange patient transportation through the dispatcher. Assist patients entering or exiting vehicles, taxis, and shuttle buses. Open doors and report malfunctioning accessible doors. Collect and return wheelchairs, crutches, and walkers at shift changes. Monitor compliance with visitor identification requirements and report violations.

Respond to hospital emergency codes and participate in emergency exercises. Assist with patient evacuation during mass-casualty or emergency events. Provide aid within BLS training limitations and promptly notify the supervisor. Distribute and collect patient-satisfaction surveys. Conduct prescribed entrance screening, including appointment and COVID-19 symptom or exposure questions.

Report safety, security, maintenance, and service issues.

Minimum Qualifications

At least one year of hospitality-service experience or equivalent work. Fluent English reading, writing, speaking, and comprehension skills. Proficiency in Microsoft Word and Excel. Excellent customer service, communication, telephone etiquette, and interpersonal skills. Courteous, patient, attentive, adaptable, and able to handle difficult situations positively.

Knowledge of general medical ethics. Current Basic Life Support certification from the American Heart Association or American Red Cross.