Patient Account Rep

Department: Scotland Memorial Hospital

• Patient Financial Services Status: Full time Shift: 1st (United States of America) Schedule Details/Additional Information: M-F 8-5 Job Description: 1.Examines denied and underpaid claims to determine reasons for discrepancies 2.Provide payers with specific reasons for the suspected underpayments and analyzes denial reasons given by payers 3.Works with management to identify, trend and address root causes of denials; helps pinpoint strategies for reducing AR. 4.Maintains a thorough knowledge and understanding of federal and state regulations, as well as specific payer requirements and explanation of benefits, in order to identify and report billing compliance issues and payer discrepancies 5.Updates and maintains accurate files on each payer including contact names, addresses, phone numbers, web sites and other pertinent information thoroughly documents all interactions with payers 6.Effectively handles all communication, including telephone and email from payers and departments within Revenue Cycle 7.Participates in continuous quality improvement efforts on an ongoing basis, establishing goals with manager and tracking progress (attends huddles) 8.Demonstrates initiative and resourcefulness by making recommendation and communicating trends and issues to management 9.Crossed trained in other areas within Patient Accounts 10.Begin HBI Revenue Cycle classes 11.Understands and maintains compliance with HIPAA guidelines when handling patient information 12.Performs other duties as assigned Careers At Scotland Health Care System, we’re proud to employ a team of dedicated professionals who embody the Scotland Way. Founded in 1946, Scotland Health Care System is a community-owned, not-for-profit organization serving Laurinburg, North Carolina. Our mission is simple yet powerful: to deliver safe, high-quality, compassionate, and sustainable health care to everyone in need. We offer a full spectrum of services—including inpatient, outpatient, and emergency care—along with specialized programs in cancer treatment, cardiac care, surgical services, and women’s health. Our culture is built on caring—for our patients and for our people. We believe that when we take exceptional care of our employees, they can provide exceptional care to our communities. That’s why we offer: Competitive compensation Family-friendly benefits including Paid Parental Leave and On-Site Childcare Flexible scheduling Exclusive savings programs Career growth and advancement opportunities If you’re looking for more than just a job—if you want a meaningful career where you can make a difference—Scotland Health Care System is the place for you. Join our team today!