Inside Sales

Description The Inside Sales / Customer Service Representative is responsible for supporting customers by processing orders, responding to inquiries, resolving issues, and identifying sales opportunities. This role serves as a primary point of contact for customers, ensuring exceptional service while helping achieve company sales and revenue goals.

Requirements

Customer Service Respond to customer inquiries via phone, email, and online channels in a professional and timely manner. Process customer orders, returns, credits, and exchanges accurately. Resolve customer concerns and complaints while maintaining high customer satisfaction. Provide product information, pricing, availability, and delivery updates.

Maintain accurate customer records and account information in CRM and ERP systems. Coordinate with operations, purchasing, and shipping departments to ensure timely order fulfillment. Inside Sales Develop and maintain strong relationships with existing customers. Generate sales through inbound and outbound customer interactions.

Identify upselling and cross-selling opportunities to increase revenue. Prepare and follow up on quotations and proposals. Track sales opportunities and maintain an active sales pipeline. Meet or exceed monthly sales and customer retention goals. Support outside sales representatives by managing customer accounts and requests.

Administrative Support Enter and maintain accurate order and customer data. Prepare reports, customer correspondence, and sales documentation. Assist with inventory inquiries and product availability updates. Follow company policies and procedures related to customer service and sales operations.

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred. 2+ years of customer service, inside sales, or account management experience preferred. Strong communication and interpersonal skills. Proficiency with Microsoft Office Suite and CRM software. Excellent organizational and multitasking abilities.

Strong problem-solving and conflict-resolution skills. Ability to work independently and as part of a team. Knowledge, Skills, and Abilities Customer-focused mindset with a commitment to service excellence. Sales aptitude with the ability to identify customer needs and recommend solutions. Strong attention to detail and accuracy.

Effective verbal and written communication skills. Ability to prioritize tasks in a fast-paced environment. Professional and positive attitude. Performance Metrics Customer satisfaction scores. Order accuracy and processing efficiency. Sales growth and revenue generation. Customer retention rates. Response and resolution times.

Achievement of sales and service goals.