Medical Assistant

Description I. BASIC FUNCTION: The Medical Assistant (MA) supports the delivery of high-quality, team-based primary care within the Federally Qualified Health Center (FQHC) model. Working collaboratively with providers, nurses, and other interdisciplinary team members, the MA plays a central role in patient rooming, preventive care, chronic disease management, population health activities, and quality gap closure.

This position contributes directly to the achievement of organizational quality metrics, including Uniform Data System (UDS), Healthcare Effectiveness Data and Information Set (HEDIS), and value-based care objectives. II. INTRADEPARTMENTAL RELATIONSHIPS: Department Officer: Chief Operations Officer Reports to: Manager of Clinical Support-RN and/or Lead Medical Assistant Supervises: None III.

PRIMARY RESPONSIBILITIES:

1. Supports the team-based care model through active participation in pre-visit planning, daily huddles, and care team communication to ensure patients receive coordinated, proactive care.
2. Review preventive health maintenance requirements, complete screenings, identify care gaps, assist with panel management activities, and support achievement of organizational quality metrics including UDS and HEDIS measures.
3. Obtain, verify, and document patient health history, vital signs, medications, allergies, preferred pharmacy, preventive health information, and other pertinent clinical data in the electronic health record (EHR).
4. Administer immunizations and medications per standing orders and provider direction, in accordance with organizational protocols.
5. Perform point-of-care testing (POCT), EKGs, phlebotomy, and other clinical procedures as directed by the provider and organizational standing orders.
6. Coordinate referrals, prior authorizations, follow-up testing, and care coordination tasks as assigned to ensure continuity of patient care.
7. Schedule follow-up appointments and assist patients with care navigation and resource linkage as appropriate.
8. Maintain clinical spaces in a safe, clean, and compliant manner by following infection prevention practices, Occupational Safety and Health Administration (OSHA) standards, vaccine storage requirements, and organizational safety policies.
9. Demonstrates culturally responsive, trauma-informed, and patient-centered communication with patients, families, and care team members.
10. Demonstrates effective time management skills and maintain productivity expectations within the clinical workflow.
11. Collaborate effectively with providers, nurses, behavioral health staff, care coordinators, pharmacists, and other interdisciplinary team members to support whole-person care.
12. Utilize standing orders, protocols, and pre-visit planning processes to support preventive care, chronic disease management, gap closure activities, and achievement of organizational quality goals. JOB DESCRIPTION DEPARTMENT: HEALTH OPERATIONS JOB TITLE: MEDICAL ASSISTANT