Reservations Agent

The Diamond Coast is looking for Part Time & Full Time Reservations Agent to join the Team! Reservations Agent is responsible for handling customer booking inquiries, processing reservations, modifying or canceling bookings, and providing accurate information about services, pricing, and availability. They ensure excellent customer service by assisting clients via phone, email, or online systems, maintaining reservation records, and coordinating with relevant departments to guarantee a smooth guest experience About The Diamond Coast Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks.

The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes. The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need.

Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro. Join The Diamond Coast Hotel as a Reservations Agent Today!

Reporting To: Reservations Manager Reservations Agent Responsibilities & Job Requirements Tasks, Duties & Responsibilities Role/Responsibilities: Greets guests over the phone in a friendly, welcoming and courteous manner Records reservation information accurately on Opera Records and processes deposit information Records special billing instructions, approves credit after consultation with Revenue Supervisor Records requests for special accommodation and suites Files all reservations in a systematic order for easy referral Identifies commissionable reservations and secures required information Informs other departments of VIP arrivals Contributes to maximum occupancy and average rate by utilizing yield management Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.

Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required Take ownership of guests’ issues and take action to resolve them immediately Job Requirements: This is a full-time role Good command of English in both verbal and written communication A natural ability to sell the Diamond Coast Hotel Experience Confident with a pleasant disposition and well-groomed Ability to work under pressure in a fast-paced environment Working on rotating shifts, including weekends Experience in revenue management systems desirable Job Requirements: This is a full-time role Good command of English in both verbal and written communication A natural ability to sell the Diamond Coast Hotel Experience Confident with a pleasant disposition and well-groomed Ability to work under pressure in a fast-paced environment Working on rotating shifts, including weekends Experience in revenue management systems desirable Perks and Benefits of working at The Diamond Coast Hotel Excellent rate of pay Employee awards & recognition schemes including employee of the quarter, long service awards, team recognition days and random treat days Employee referral programme Learning and Development opportunities Opportunity to progress within the Windward Group Windward Group Hotel discounts Employee Assistance Programme Meals on duty Social events