Guest Service Representative

Holiday Inn Express is currently looking for a full-time Front Desk Agent. Below is a list of details and responsibilities. Interested applicants can apply in person at 3402 Arizona Ave or email a resume to h.perez@kmghotels.com Job Details: The Front Desk is often the first point of contact and the first impression for guests.

Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check-in and out guests efficiently and make sure they have all they need for a great stay. Must be available all shifts. Must be available on weekends if scheduled to work.

We need someone who is friendly and enjoys customer service and will take care of our guests!

Responsibilities

Register guests and assigns rooms. Check in/out guests. Accommodates special requests whenever possible. Thoroughly understand and adhere to proper credit and cash handling policies and procedures. Takes same-day reservations and future reservations when necessary. Knows how to use front office equipment. Uses proper telephone etiquette.

Maintains the cleanliness and neatness of the front desk area.

Qualifications

High School diploma or equivalent. Additional language skills are preferred but not required. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc. Basic math skills are used frequently when handling cash or credit.

Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays.