Employee Relations Manager (Hybrid)

The Employee Relations Manager provides guidance, coaching, training, and investigation services to ensure the County’s compliance with HR policies and procedures, legal requirements, and state and federal laws. The role also provides technical guidance regarding employment law and best practices. These areas include addressing employee complaints, interpreting policy, advocating for personnel best practices, and ensuring thoughtful application of corrective action procedures and performance improvement initiatives.

The Employee Relations Manager also provides objective consultation services to promote productive and positive relationships between employees at all levels of the organization.

Responsibilities include

Managing all areas of employee relations administration to achieve organizational goals, improve staff skills, and increase self-sufficiency. Providing resources and guidance when complex workplace issues arise among employees or between employees and managers, especially at key points of the employee life cycle such as performance management, leave, job changes, and end of employment.

Working closely with management and employees to improve working relationships, build morale, and increase retention by proactively recommending actions, training, and programs to enhance the employee experience. Managing complex medical leave and ADA accommodations to ensure compliance. Conveying complex issues clearly and objectively and delivering difficult messages with professionalism and empathy.

Modeling ethical behavior and maintaining confidentiality and integrity with all stakeholders. Aligning ER decisions with organizational values and goals and influencing leadership through data, insights, and solutions. Developing and facilitating training to educate the workforce on various employment law and leadership development topics.

Assisting with the internal communication of HR initiatives. Leveraging the County’s Employee Assistance Program toward positive outcomes. Supervising, coaching, and developing Employee Relations staff. NOTE: This position requires the ability to report on-site to the Wake County Office Building in Raleigh, NC, at least two days a week for collaboration and connection.