Service Consierge / Customer Service Rep

Friendly Powersports is looking for a customer-focused Service Concierge to join our team in Slidell. This role is all about creating a great customer experience from start to finish. You'll be the main point of contact for service customers-making sure they feel taken care of, informed, and confident in the process. Pay: Competitive hourly (based on experience)

What You'll Do

• Greet and check in service customers in a professional, friendly manner
• Accurately document customer concerns and service needs
• Communicate service updates and timelines to customers
• Cash out completed service tickets and handle payments
• Answer incoming calls and assist with service-related questions
• Keep customers informed throughout the service process
• Support the service team with day-to-day customer communication
• Other duties as assigned

What We're Looking For

• Strong customer service and communication skills
• Positive, professional attitude with a team-first mindset
• Ability to stay organized and manage multiple customers at once
• Basic computer skills and ability to learn dealership systems
• Reliable and punctual

Preferred (but not required)

• Previous customer service or cashier experience
• Powersports or automotive experience

Why Friendly Powersports?

• Fast-paced, team-oriented environment
• Opportunity to grow within the company
• Employee discounts on parts, accessories, and units