Sales Manager

Department: Sales

Reports To: Director of Sales

Supervises: Sales Coordinator

Revised: February 2026

Position Summary

Implements and executes hotel's sales activities for assigned market segments to maximize profitability and guest satisfaction.

Key Responsibilities

• Achieve budgeted sales goals through sales calls and lead cultivation.

• Communicate with departments regarding group arrivals and needs.

• Network with community organizations.

• Assist with sales budget and marketing plan.

• Submit reports and special projects on time.

• Handle guest complaints using Guest Service Recovery method.

• Maintain account files and competitive awareness.

• Schedule tours and client presentations.

• Maintain safe and organized work area.

• Perform other duties as needed.

Qualifications

• Professional verbal and written communication skills.

• Knowledge of budgeting, forecasting, and marketing.

• Weekend/holiday availability; travel required.

• Basic to intermediate computer skills.

• Prefer 2+ years experience in comparable role.

Job Environment

• Primarily indoors; some outside travel.

• Significant walking and standing.

• Some light lifting.

• Infrequent bending or stooping.

Benefits

• Medical, dental, vision, and prescription drug coverage

• 401(k)

• Flexible Spending Account

• Employer-sponsored life insurance

• Employer-sponsored short-term and long-term disability

• Employee Assistance Program

• Voluntary life insurance

• Vacation and paid holidays