ServiceNow AI Developer

ServiceNow AI Developer Experience: 5+ Years Job Summary We are seeking a ServiceNow AI Developer with hands-on experience in AI-powered solutions on the ServiceNow platform. The candidate should have expertise in Generative AI, Virtual Agent, Now Assist, Predictive Intelligence, AI Search, and workflow automation to deliver intelligent enterprise solutions.

Key Responsibilities

Develop AI-enabled applications on the ServiceNow platform. Configure and customize Now Assist capabilities. Build intelligent workflows using Flow Designer. Implement Predictive Intelligence models. Develop Virtual Agent conversations. Configure AI Search and Knowledge Management. Integrate ServiceNow with external AI/LLM platforms.

Develop REST/SOAP integrations. Build reusable components using JavaScript and Glide APIs. Optimize AI performance and automation workflows. Support platform upgrades and production deployments.

Required Skills

5+ years of ServiceNow Development experience. Strong experience with: Now Assist Generative AI Predictive Intelligence Virtual Agent AI Search JavaScript and Glide APIs. Flow Designer. IntegrationHub. REST & SOAP APIs. Service Catalog. UI Builder. CMDB. ACLs and Security. Experience integrating OpenAI, Azure OpenAI, or other LLM platforms with ServiceNow.

Knowledge of RAG, Prompt Engineering, and AI governance.

Preferred Skills

CSA Certification. CAD Certification. CIS-ITSM Certification. ServiceNow AI certifications (preferred). Experience with Agentic AI and Automation Engine. Agile/Scrum methodology. Soft Skills Excellent communication skills. Strong problem-solving ability. Stakeholder management. Ability to work independently and in Agile teams. Strong documentation and presentation skills.