Manager, GS IC SBF Office - Advisory & Insight MY

Key Responsibilities

Research & Analytics Lead end-to-end research initiatives including market studies, competitor benchmarks, customer experience research, and industry benchmarking. Design and execute quantitative and qualitative research methodologies, including surveys, interviews, focus groups, and desk research. Analyze survey findings and research outputs to identify trends, opportunities, and business implications.

Translate complex and ambiguous business questions into structured research approaches and analytical frameworks. Synthesize large volumes of data into clear, concise, and decision-ready insights. Apply a consultative and structured problem-solving approach to support business and strategic initiatives. Connect research findings to business objectives and formulate practical recommendations.

Craft business cases that links findings to business objectives and financial outcomes so leaders can make decisions to invest, priorities or stop. Challenge assumptions through forward-looking perspectives and evidence-based analysis. Support Strategy, Innovation, and Discovery teams with actionable insights and strategic recommendations.

Stakeholder Engagement Partner with stakeholders to understand business challenges and research requirements. Present insights, recommendations, and research findings in a compelling and influential manner. Facilitate discussions and workshops to gather insights, align stakeholders, and drive outcomes. Knowledge Management & Innovation Curate and maintain research repositories, knowledge assets, and insight libraries.

Monitor emerging market trends, consumer behaviors, and industry developments. Leverage AI-enabled tools such as Microsoft Copilot, Claude, or similar technologies to enhance research productivity and analysis. Support and mentor junior team members on research methodologies and project delivery. Coordinate research activities, timelines, vendors, and stakeholder engagements.

Ensure proper documentation and governance of research outputs.

Qualifications

Bachelor's Degree in Business, Economics, Marketing, Statistics, Psychology, Social Sciences, or related disciplines. Postgraduate qualification is an added advantage. Relevant Work Experience Minimum 4-5 years of experience in consulting, strategy advisory, research, market intelligence, analytics, or insights-related roles.

Experience in management consulting, strategy consulting, or market research firms is highly preferred. Banking experience is advantageous but not mandatory. Proven experience in quantitative research design, survey development, analysis, and interpretation. Competencies & Skills Strong analytical and critical thinking skills.

Structured problem-solving and consultative mindset. Quantitative and qualitative research expertise. Ability to convert insights into business recommendations. Excellent stakeholder management and communication skills. Workshop facilitation and presentation skills. Familiarity with Agile ways of working. Proficiency in AI productivity and research tools (e.

g., Microsoft Copilot, Claude). Strong report writing and storytelling capabilities. Attention to detail and execution discipline.