Assistant, Business Operations

Main Responsibilities To receive payment made by self-paying patients – pay mode: cash, credit card and cheque To refund money to patient – if any To reconcile the total collection: cash, credit card and cheque with the total close till listing on shift basis To print receipt listing transaction when till closed To sign on the envelope with witness before putting into the safe To perform any other relevant duties as and when required by superior To have good communication skills with patients Implement and enforce credit control policies and standard operating procedures (SOPs).

Set up and maintain customer credit limits, ensuring timely reviews and updates. Monitor ageing reports closely and escalate high-risk or long-outstanding accounts. Negotiate and arrange payment plans with customers where necessary. Verify billing accuracy before issuing invoices to minimize disputes. Investigate and resolve billing discrepancies and customer queries promptly.

Maintain proper filing and documentation for all credit-related transactions. Track and report bad debts, provisions, and write-offs in line with policy. Work closely with front office, case management, and billing teams to ensure seamless processes. Support system updates and data entry in financial . Assist in month-end and year-end closing activities related to accounts receivable.

Provide administrative support for financial reporting and management review. Participate in process improvement initiatives to enhance efficiency and reduce credit risk. Ensure confidentiality and security of financial and patient-related information. Ensure adhere to standard people practice (SPP ) Ensure compliance with patient safety goals as safety improvement measures recommended by world alliance for patient safety ( 2008) Ensure the policies on patient’s and family’s rights are always addressed To carry out duties as an employee as stipulated in occupational safety and health act and regulations 1994:

• To take reasonable care at work for the safety of yourself and other people; To co-operate with your employer or any other person in the discharge of any duty; To wear or use any protective equipment or clothing provided by the employer; To comply with any instruction or measure on occupational safety and health; Participate actively in any other new service that is introduced by the department. Ensure all policies and procedures of ISO 9001:2000, ISO 14001, OHSAH 18001 and/or hospital accreditation are adhered to and records maintained, when these programs are implemented.