Café Team Member

Please note: this is a rolling vacancy, and due to the volume of applications we receive, only successful applicants will be contacted. We will contact you as and when there is a vacancy. Job Title: Café Team Member Based in: Luminary Bakery 71-73 Allen Road, Stoke Newington, London, N16 8RY Reports to: Café Manager Hours: Part Time / Full Time Salary: £13.

00 per hour Job Purpose: To provide excellent customer service across the week through delivering high quality coffee and delicious in-house made baked goods.

KEY JOB RESPONSIBILITIES

Willing to develop to Barista level Food preparation Consistently providing a high quality of service and products for all customers by closely following café recipes and procedures £13.00 per hour KEY RESPONSIBILITIES: Customer Service & Experience Be the friendly face of our café—always greet customers with a smile.

Welcome and connect with every customer, creating a warm and inviting atmosphere. Provide excellent customer service by being approachable, attentive, and helpful. Maintain a calm and positive attitude, even during busy periods. Assist customers with their choices by sharing knowledge of food and drinks. Respond to customer needs, including explaining any service delays.

Go the extra mile to exceed customer expectations. Food & Beverage Preparation Assist in preparing a variety of food, snacks, and drinks to high-quality standards. Ensure food presentation is attractive and meets our quality expectations. Maintain high standards of cleanliness and hygiene in all food preparation and service areas.

Strictly follow health, safety, and food hygiene regulations. Café Operations & Efficiency Keep service counters well-stocked, clean, and organized. Ensure the café floor, service area, and stockroom are always tidy and efficient. Follow café policies for merchandising, ordering, restocking, rotating, and storing products.

Assist with general cleaning duties in all areas of operation. Work efficiently as part of a team to maintain smooth service, especially during peak hours. Be willing to undertake back-of-house tasks at the request of the Café Manager. Sales & Stock Handling Accurately process transactions when required. Assist with restocking café supplies and maintaining inventory levels.

Actively engage with customers to promote sales and new menu items. Opening, Closing & Safety Procedures Learn and confidently perform opening and closing duties. Adhere to all health and safety procedures, both when supervised and when working independently in the Café Manager’s absence. Ensure compliance with risk assessments and hygiene protocols.

JOB REQUIREMENTS: NECESSARY: At least 1 year's serving experience in a cafe or restaurant Strong hospitality and customer service skills Ability to handle multiple tasks in a fast-paced environment Positive attitude and proactive approach in the workplace Committed to delivering great customer experience Willingness to switch between roles including food prep, cleaning, till service, and drinks Open to work weekends and be flexible with changing schedules Strong teamwork and communication skills Ability to maintain a professional attitude and uphold high standards Desire to contribute to the café’s growth and success DESIRABLE: Level 2 Food and Hygiene Safety Certificate PERKS AND INCENTIVES: Free barista coffee while on shift 50% discount off all on site food & drink while on shift 20% discount off online purchases @ www.

luminarybakery.com Opportunities for training and professional development