AGV Technical Support Engineer (Mandarin and English Speaking)

Key Responsibilities

1. Project Deployment & Commissioning Assist with on-site installation, configuration and testing of AGV/AMR systems under the guidance of experienced engineers. Support the configuration of navigation maps, charging stations and basic system interfaces. Assist with system integration tasks involving customer WMS, MES and ERP systems.
2. Technical Support & Troubleshooting Provide remote and on-site technical support to help diagnose hardware, software and network issues. Assist in analysing navigation errors, task scheduling issues and system alerts. Collaborate with senior engineers and R&D teams to document technical issues and support product improvements.
3. Customer Training & Enablement Support the delivery of training sessions for customers and partners on system operation and basic maintenance. Assist in preparing and updating user manuals, troubleshooting guides and technical documentation.
4. Operations Monitoring & Optimisation Assist in monitoring robot fleet performance, including system uptime, battery status and alert frequency. Support senior engineers in analysing operational data and identifying opportunities for improvement.
5. Cross-Functional Collaboration Work closely with regional service teams and global R&D to address customer needs. Collect and organise customer feedback for internal review and continuous improvement. Assist in coordinating with logistics teams and local service partners as required.
6. Travel Requirement Willingness to travel approximately 50–60% of the time to support project deployments, commissioning and on-site customer activities. Required Qualifications Bachelor's degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation or a related field. Basic understanding of robotics, automation or logistics systems. Relevant academic projects or internship experience would be an advantage. Strong communication skills, willingness to learn and the ability to work effectively in a team environment. Fluent in both English and Mandarin, written and spoken.

Preferred Qualifications

Familiarity with navigation systems, sensors or basic networking concepts. A valid UK driving licence. At HIKROBOT, you'll have the opportunity to gain hands-on experience in AGV/AMR deployment, system integration and technical support while working on real-world customer projects. You'll collaborate with experienced engineers, regional service teams and global R&D in an international environment, gaining valuable exposure to industrial automation and robotics applications.