Operations and Strategy Specialist (Onsite)

We’re looking for an Operations and Strategy Specialist to join a growing support team. In this role, you’ll handle customer calls, Strategy and Process Improvement, identify patterns, surface operational issues, and escalate insights that improve both customer and client experience. What you’ll do: Handle inbound customer support calls Strategy, Analytics and Process Improvement Communicate with English-speaking restaurant clients when needed Identify recurring issues and escalation risks Provide clear, actionable summaries to internal teams Track patterns and proactively surface insights Minimum Qualifications What we’re looking for: Strong spoken and written English Excellent listening and problem-solving skills Strategic and Analytical Skills High ownership and attention to detail Comfortable working in fast-paced environments Analytical Open to shifting schedules Bonus if you have: Escalation or client-facing support experience Hospitality or restaurant operations exposure Startup experience