Senior Technical Support Engineer

Date Posted: 2026-01-26 Country: Egypt Location: 215 One Kattameya,. Cairo Role Overview Are you ready to join a dynamic, international company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? Otis is expanding and seeking a Senior Technical Support Engineer for one of our entities in Egypt. The role holder will conduct safety inspections, address customer complaints, and support recovery efforts Your primary goal will be to ensure the safety of passengers and technical stakeholders by expertly maintaining a portfolio of elevator and escalator units.

Key Responsibilities

Provide hands-on troubleshooting and technical solutions for OTIS and Other brands lifts and escalators. Assist in recovery efforts and deliver technical reports to support the sales team in acquiring new, safely recovered units. Conduct periodic safety inspections of portfolio units and address customer complaints. Support the creation and implementation of field standard work instructions.

Guide newcomers through orientation programs (mechanics, engineers, subcontractors). Act as an auditor to ensure compliance with company rules and regulations on ethics, safety, and controls.

What You'll Need

At least 10 years of experience in the elevator and escalator sector. Strong skills in electricity and electrical engineering. Commitment to professionalism, with safety as your priority. Excellent communication skills. Curiosity, adaptability, and the ability to work independently or as part of a team. Proficiency in using electronic and digital tools.

Very good knowledge of English language If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people.

As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

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