Quality Performance Representative (PTCB)

Quality Performance Representative About the Job Our Company: SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long-term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care, operational excellence, and high-quality pharmacy services. Our team is committed to maintaining accuracy, compliance, and continuous improvement across all pharmacy workflows.

The Quality Performance Representative supports the monitoring, analysis, and improvement of operational performance by reviewing quality data, identifying opportunities to reduce errors, and assisting with process optimization. Working closely with the Quality Performance Manager and the Quality Insights team, this role helps identify trends, monitor corrective actions, and support initiatives that enhance pharmacy accuracy, compliance, and service quality.

Responsibilities

Assist the Quality Performance Manager in analyzing error data compiled by the Quality Insights team to identify opportunities for improvement and potential root causes. Identify high-risk areas, recurring issues, and emerging error trends across pharmacy operations. Follow up with department heads regarding the status and progress of assigned action items.

Assist in monitoring the implementation and effectiveness of corrective action plans. Support the Quality Performance Manager during Quality Performance (QP) meetings by navigating, reviewing, and presenting relevant data. Review operational performance data to identify trends, patterns, and opportunities for process improvement.

Assist in developing and supporting error-reduction initiatives to improve accuracy and minimize recurring issues. Support adherence to internal policies, established procedures, and applicable external regulatory requirements. Collaborate with pharmacy leadership and cross-functional departments to promote accountability and continuous quality improvement.

Maintain accurate documentation and provide timely updates on quality initiatives, action items, and performance improvement efforts. Perform other duties as assigned by the supervisor or management.

Qualifications

Experience in pharmacy operations, quality assurance, or quality improvement preferred. Strong analytical and critical-thinking skills, with the ability to interpret data and identify trends. Proficiency in Microsoft Office applications, particularly Word and Excel. Excellent written and verbal communication skills. Ability to work effectively with multiple teams and departments.

Strong organizational skills, attention to detail, and the ability to manage multiple priorities. Ability to work independently while collaborating with management and team members. Strong problem-solving skills and a commitment to accuracy, compliance, and continuous improvement. Ability to handle sensitive quality-related information with professionalism and discretion.

Benefits

Health insurance. Dental insurance. Vision insurance. Retirement plan. Paid time off. Employee Assistance Program. Equal Employment Opportunity (EEO) Statement: SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local law.

EO/Minorities/Females/Disabled/Veterans About SpecialtyRx: SpecialtyRx is proud to be a beacon for inclusion, collaboration, and diversity. Everyone cares in the same language, and we draw from each community to be for each community. Our team is dedicated to delivering quality pharmacy services while fostering a culture of teamwork, accountability, and continuous improvement.

Interested in becoming part of our dynamic team? We’d love to hear from you! This job description outlines the general nature and key responsibilities of the role and is not intended to be an exhaustive list of all duties and responsibilities.