Systems Administrator II

South Valley Farms is seeking a team-oriented and analytical System Administrator II to join our local IT department. Summary: The Systems Administrator II provides advanced technical support, resolving complex user issues and serving as an escalation resource for more challenging problems. This role works independently to diagnose and resolve most incidents, while also helping strengthen support processes, improve system reliability, and promote consistent service delivery.

Responsibilities

Resolve Level 2 issues and serve as escalation point for Level

1. Manage user accounts, permissions, and group memberships. Troubleshoot advanced desktop, mobile, and application issues. Provide basic Support Microsoft 365 administration (accounts, licensing, basic policies). Maintain endpoints (imaging, updates, patching). Monitor system performance and address recurring issues. Assist with system upgrades, deployments, and rollouts. Document solutions and contribute to process improvements. Guide and support junior technicians. Performs other duties as assigned.

Qualifications

High school or GED required, Bachelor’s degree preferred. 3+ years of IT support or Help Desk experience. Strong knowledge of Windows, Active Directory, and Microsoft 365. Working knowledge of networking (DNS, DHCP, VPNs). Ability to troubleshoot and resolve most issues independently. Experience with endpoint management and device imaging.

Basic scripting skills (PowerShell preferred). Strong communication and organizational skills. #ARI Working conditions: Essential: * The physical demands below describe what is generally required to perform this job. Reasonable accommodations may be made for individuals with disabilities.

• Occasionally lift, carry, or move items weighing up to 30 pounds, such as files, supplies, or equipment.
• Regularly sit, stand, and move about the office environment.
• Frequently use hands and fingers to operate a computer, keyboard, mouse, phone, and other standard office equipment.
• Occasionally reach, bend, or stoop to access files, storage, or office equipment.
• Communicate effectively in person, by phone, and electronically, including written and verbal communication.
• Have adequate vision to perform office tasks, including reading, computer use, and reviewing documents, with the ability to adjust focus as needed. * The work environment below describes conditions the employee may encounter while performing this job. Reasonable accommodations may be made when appropriate.
• Work is performed primarily in a climate‑controlled office environment with minimal exposure to environmental hazards.
• Routine use of standard office equipment, including computers, phones, printers, photocopiers, and filing systems.
• Noise levels are typically quiet to moderate, consistent with a professional office setting.
• Occasional travel by vehicle or other means may be required to visit company locations or attend meetings.
• Periodic after‑hours or extended work hours may be necessary to support business operations or critical deadlines.
• Personal Protective Equipment (PPE) may be required in designated areas or during specific activities and will be provided in accordance with applicable laws and company policy. AgReserves, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender, identity or expression, or any other characteristic protected by federal, state or local laws. Qualified applicants must be legally and lawfully authorized to be employed and work in the United States without current or future visa sponsorship
• AgReserves, Inc. is not sponsoring visas at this time. AgReserves offers medical, dental, vision, life, and AD&D insurance coverage. Additionally, employees can contribute to an FSA, and to an employer matched 401(K). Employees can apply for Tuition Assistance for continuing education purposes. All full-time employees are eligible to participate in a discretionary profit-sharing bonus. For more detailed information please visit our benefits site: https://www.agreserves.com/benefits/ . AgReserves, Inc. complies with the current state minimum wage laws for all positions, regardless of the pay ranges posted.