Specialty Pharmacy Clerk

Job Details: Job Location: Polaris Specialty Pharmacy LLC

• Covina, CA, Position Type: Full Time, Salary Range: $19.00 - $22.00Hourly, Job Category: Pharmaceutical, Overview A Specialty Pharmacy Clerk is responsible for contributing to efficient and effective pharmacy operations, including but not limited to: Following all Company SOPs, federal, state, and local laws, regulations, professional standards, and ethics — including any Company employee agreements. Complying with all relevant pharmacy accreditation standards. Maintaining confidentiality of all patient and Company information (HIPAA compliance required). Adhering to pharmacy workflow procedures at each assigned workstation. Supporting a high-performing team by taking initiative, improving patient care, and being receptive to feedback. Remaining flexible to accommodate scheduling and business needs.

Duties and Responsibilities

Under the supervision of the Manager/Director, Pharmacy Manager, or Staff Pharmacist: Handle telephone calls that do not require pharmacist involvement. Gather and enter patient information accurately into pharmacy systems. Verify insurance eligibility and assist with basic benefit and copay inquiries. Triage prescriptions and route tasks to appropriate internal teams.

Manage patient documentation, including intake forms and records. Enter prescription and patient data accurately into pharmacy systems. Identify payer types and basic processing requirements. Utilize prescriber, insurance, and pharmacy portals to support communication and workflow. Assist in resolving basic claim issues and escalate as appropriate.

Communicate with patients, prescribers, and internal teams to support prescription processing. Verify and collect payment information pertaining to patients shipment.

Duties and responsibilities

may vary based on business needs, state board of pharmacy regulations, licensure requirements, accreditation standards, and the state in which the employee is licensed and/or physically performing work. Operational / Administrative Support Perform general administrative duties such as filing, returning calls, and assisting walk-in customers.

Support packing and shipping operations, including: Preparing medication shipments. Generating packing slips and shipping manifests. Coordinating delivery routes and schedules. Following shipping regulations and weather restrictions. Maintaining shipping and delivery records. Assist with inventory-related tasks such as receiving, unpacking, and organizing supplies.

Qualifications

Required Qualifications High School Diploma or equivalent (GED). Regular and predictable attendance, including evenings, weekends, and holidays. Ability to complete required training within designated timeframes. Ability to provide excellent customer service in person and over the phone, demonstrating compassion and empathy.

Strong communication skills with the ability to read, write, speak, and understand English. Ability to work in a fast-paced environment and pivot quickly between tasks. Ability to work both independently and collaboratively. Basic math and analytical skills. Proficiency in Microsoft Office (Outlook, Excel, Teams).

Preferred Qualifications

Previous experience in a pharmacy, healthcare, or medical setting. Previous customer service or retail experience. Physical Demands The physical demands described here represent those required to successfully perform the essential functions of this job: May sit or stand 7–10 hours per day. May occasionally need to sit, climb, balance, stoop, kneel, bend, or walk.

May be required to work extended hours as needed. May lift and/or move up to 30 pounds. Must be able to function in a typical pharmacy work environment.