Referral, Access and Intake Consultant

Referral, Access and Intake Consultant An exciting opportunity to join our Frankston team building meaningful connections while helping individuals and families access the right services at the right time.

What we offer

our employees Salary packaging options to increase your take‑home pay – up to $18,500 can be packaged each year (via Access. Pay) Career development opportunities 17.5% leave loading Flexible working arrangements Employee Assistance Program Discounted health insurance and annual flu vaccinations About the role We are seeking an experienced Referral, Access and Intake Consultant who will coordinate referral and intake activities across Community Care programs, ensuring consistent processes and timely, equitable access to services.

Salary: $93,670.78 - $100,783.94 per annum, based on skills and experience plus 12% superannuation ( pro-rata for part-time employment ) Key Responsibilities Provide coordination and support for referral, access and intake practices across Community Care programs. Promote best practice approaches to participant intake, onboarding, service navigation and commencement.

Support a consistent, person-centred referral, access and intake experience across Community Care programs. Develop strong relationships with referral partners including My Aged Care, assessment organisations, hospitals, health services, community health providers and local community organisations. Work collaboratively with Business Support Assistants, Community Engagement Consultants and operational leaders to ensure consistent referral and intake practices across all service locations.

About Brotherhood of St Laurence BSL is committed to creating an Australia free of poverty. For over 90 years, we have partnered with communities, governments, and organisations to drive systemic change and deliver services that support people across all life stages. With more than 1,400 employees and 1,000 volunteers, we work to ensure everyone can participate fully in social, civic, and economic life with dignity and respect.

What we are looking for

We are seeking a motivated and experienced Referral, Access and Intake Consultant who is passionate about driving continuous improvements and supporting BSL’s mission. Key skills and experience Relevant qualification in Community Services, Community Development, Allied Health, Social Work, Aged Care, Disability Services or a related discipline.

Experience working within government funded community service programs. Experience applying Wellness and Reablement and Active Service Model principles. Demonstrated experience working within community care, disability, aged care or health services. Commitment to delivering high-quality, person-centred and accessible services.

Experience supporting compliance, quality and risk management activities within community services. If this sounds like the right fit for you We’d love to hear from you. Click APPLY NOW! Please upload each document as a separate attachment. Your application must include: A tailored cover letter A current resume demonstrating your relevant skills and experience Applications will be reviewed as they are received, so early submission is encouraged.

To address the Key Selection Criteria, please click here. If you have any questions about the role, please contact Kathy Harly at kathy.harly@bsl.org.au for a confidential discussion. Applications close: 11:55 pm Friday 16 October 2026 We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.

We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply. Successful applicants will be subject to pre-employment checks including criminal history and working with children.

Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.