Account Representative - State Farm Agent Team Member

Here, at TROY SAYER STATE FARM, we believe insurance is about more than policies - it’s about protecting people, guiding families through life changes, and helping our families prepare for the unexpected. For over 25 years, our agency has built long term relationships with Alaskan families and business’ by combining professional experience with personal care.

We value trust, communication, personal development, and providing exceptional customer experiences. Our customers choose us, and stay with us, because we provide a different insurance experience, helping them protect what matters most while navigating the phases of life. NOTE: REMOTE will be CONSIDERED for candidates with current State Farm experience ROLE DESCRIPTION: As Account Representative for {{ account.

name }}, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.