Banquet Captain

Position Summary

The Banquet Captain is responsible for leading banquet service staff and ensuring the seamless execution of events in accordance with Greensboro Country Club's service standards. This role serves as the on-site service leader during events, coordinating staff, communicating with management, and delivering an exceptional experience for members and guests.

Reports To

Banquet Manager

Clubhouse Manager

Essential Duties & Responsibilities

Lead and supervise banquet service staff during events, including setup, service, and breakdown

Act as the primary point of contact on the floor during assigned events

Ensure all food and beverage service meets Club standards for quality, presentation, and timing

Assign staff positions and responsibilities based on event needs and staffing levels

Communicate clearly with the Banquet Manager, Clubhouse Manager, culinary team, and event contacts

Monitor event flow and proactively address guest needs or service issues

Enforce service procedures, safety standards, and Club policies

Train, coach, and support banquet staff to maintain consistent service excellence

Maintain a calm, professional presence during fast-paced or high-pressure events

Assist with inventory awareness, equipment handling, and proper care of Club property

Qualifications & Skills

Previous banquet or hospitality leadership experience preferred

Strong knowledge of food and beverage service standards

Excellent communication and organizational skills

Ability to lead, motivate, and manage a diverse team

Calm and professional demeanor in fast-paced environments

Strong attention to detail and commitment to service excellence

Flexible schedule, including nights, weekends, and holidays

Ability to stand and walk for extended periods

Ability to lift up to 30 pounds

High School diploma or equivalent

Work Environment & Physical Requirements

Frequent standing, walking, bending, and lifting

Exposure to kitchen and service environments

Ability to work extended hours based on event schedules

Additional Expectations

Uphold Greensboro Country Club's values, service culture, and professional appearance standards

Serve as a role model for teamwork, accountability, and member-focused service