Client Benefits Specialist

Description Full-time | On-site | Nashua, NH Greater Nashua Mental Health is seeking a Client Benefits Specialist to support clients and clinical teams with insurance eligibility, financial responsibility, and access to medical financial assistance programs. This role ensures accurate client financial information, helps resolve billing issues, and guides clients through State and Federal application processes.

Want to learn more about who we are and the work we do? Website: Greater Nashua Mental Health Center | Non-Profit Mental Healthcare Center | GNMH YouTube Channel: Greater Nashua Mental Health (GNMH)

• YouTube Questions about this opportunity? Anthony Legere recruitment@gnmhc.org 603-402-1594 603-889-6147 ext. 1594 Key Responsibilities Assess uninsured clients for State medical/financial assistance such as Medicaid and other benefits. Assist clients with initial and renewal applications and required documentation. Review client insurance coverage, calculate treatment plan costs, and secure acknowledgment of financial responsibility. Evaluate clients for charity care and complete documentation. Maintain accurate financial and insurance information in the EMR; resolve demographic and insurance errors. Identify billing inaccuracies and collaborate with staff to resolve client balances. Attend clinical team meetings to help reduce insurance lapses and ensure services are covered. Manage weekly insurance eligibility reports and update client coverage. Provide training to staff on State, Federal, and third-party insurance processes. Serve as a liaison between staff and insurance companies for authorizations and referrals. Support Open Access by verifying eligibility, completing Medicaid applications, determining charity care, and assisting with referrals. Provide additional client support including notary services, itemized statements, voucher submissions, and appointment assistance. Assist with phones and front desk coverage as needed.

Qualifications

High School Diploma or GED required 1–2 years of related experience Knowledge of State/local agencies and available benefit programs. Proficiency in Microsoft Office (Email, Word, Excel). Strong customer service, interpersonal, and listening skills. Ability to assess client needs with professionalism and objectivity. Financial acumen, including budgeting and personal finance understanding.

Strong teamwork skills and ability to work independently. Effective written and verbal communication skills. Ability to work in a fast-paced environment, multitask, and use sound judgment. Why Work for Us We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees!

We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including: Choice of 2 Health Insurance Plans Health Reimbursement Arrangement (HRA) Health Plan Opt-Out Benefit Health Savings Account (HSA) Flexible Spending Account (FSA) Dental Insurance Vision Insurance Group Life and AD&D Insurance Short- and Long-Term Disability Insurance Accident & Critical Illness Insurance 403(b) Retirement Plan with Agency Match Employee Assistance Program Generous Earned Time Off Paid Extended Sick Time 10 Paid Holidays Plus Your Birthday!

Bereavement Leave Tuition Reimbursement Qualifying Employer for the Public Service Loan Forgiveness Program Qualifying Employer for the NH State Loan Repayment Program Salary Range $19.35/hr - $25.59/hr Equal Opportunity Employer Greater Nashua Mental Health is an Equal Opportunity Employer.