Implementation Consultant

Implementation Consultant We're looking for a dynamic, technically apt individual to join our Customer Success team focused on consulting and configuring solutions on the Process. Unity risk and compliance platform. The ideal candidate will have strong communication skills, creative problem solving, and the ability to juggle multiple work-streams to support the company’s growth.

In this position, you will be a member of our Customer Success team but also interface with sales, customer support, product development, and engineering teams while developing deep technical expertise in Process. Unity’s software solutions to lead client implementations. Confident, highly self-motivated candidates capable of coordinating multiple projects and priorities in a fast-paced environment will succeed within Customer Success and the Implementation team.

All new Implementation Consultants undergo a structured onboarding and apprenticeship as they are educated on Process. Unity functionality and configuration. In addition, implementation consultants are assigned a corresponding senior colleague to provide mentorship, guidance and assistance. As your skillset develops, Implementation Consultants are assigned client-facing responsibilities and expand their role as a member of the Services team.

Please note that this is a remote role, but you must be based within the United States, Ireland, or the UK. What You’ll Do: Configure Process. Unity’s software applications for customers using an enablement/teaching approach Lead, manage and coordinate multiple customer implementations simultaneously Gather customer requirements and translate to Process.

Unity’s capabilities Develop and deliver deep product and technical expertise to Process. Unity customers Participate in knowledge transfer sessions, product training and other strategic initiatives as needed Provide a mixture of remote and onsite customer implementation workshops Consult with customers on system configuration based on product and industry best practices Facilitate touch points and status meetings with customers in a timely and professional manner Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures Maintain working knowledge of Process.

Unity solutions, platform features and best practices Desired Experience & Skills: BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus) Based in United States 5+ years professional experience in client-facing roles, with preference towards software implementation/information technology Comfort and experience with software and configuration of software Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support Technical knowledge of fundamental database concepts and relational data Excellent written and verbal communication skills Creative problem solver with focus on quality Project management experience; organized Enthusiastic self-starting team player Experience with Salesforce administration is a plus Salary range: $80,000 - $110,000 (US) or €50,000.

00–€70,000 (Ireland) depending on experience Process. Unity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. Process. Unity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Learn more about us at www.processunity.com . About Process. Unity Process. Unity is the Third-Party Risk Management (TPRM) company. Our software platforms and data services protect customers from cybersecurity threats, breaches, and outages that originate from their ever-growing ecosystem of business partners. By combining the world’s largest third-party risk data exchange, the leading TPRM workflow platform, and powerful artificial intelligence, Process.

Unity extends third-party risk, procurement, and cybersecurity teams so they can cover their entire vendor portfolio. With Process. Unity, organizations of all sizes reduce assessment work while improving quality, securing intellectual property and customer data so business operations continue to operate uninterrupted.