Automotive Vehicle Exchange Specialist

Capital Auto Group is looking for a customer-focused, motivated Automotive Vehicle Exchange Specialist to help customers explore opportunities to upgrade or exchange their current vehicles. This role focuses on building relationships, evaluating trade-ins, and creating a seamless customer experience while maximizing sales opportunities.

What You’ll Be Doing

• Connect with customers interested in upgrading or exchanging their vehicles.
• Build relationships, understand customer needs, and present vehicle options.
• Evaluate trade-in vehicles and determine market value.
• Explain the benefits of upgrading and transitioning into another vehicle.
• Negotiate trade-in values and pricing to create mutually beneficial deals.
• Assist with vehicle exchange paperwork and documentation.
• Build lasting customer relationships that encourage repeat business and referrals.
• Perform other duties as assigned.

What We’re Looking For

• Experience in automotive sales, vehicle appraisals, or customer service.
• Strong communication, negotiation, and relationship-building skills.
• Knowledge of automotive products, vehicle features, and market trends.
• Strong attention to detail and organizational skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Successful completion of required pre-employment screenings.

What We Offer

• Competitive pay
• Health insurance
• Paid time off (PTO)
• 401(k)

Why Capital?

Our Greatest Capital is Our People. With 20 automotive and powersports franchises and more than 1,500 team members, Capital Auto Group combines the resources of a growing organization with the relationships and culture of a family-owned business. We’re committed to professional growth, rewarding performance, and building careers — not just filling roles. Ready for your next move? Come grow with CAPITAL!

Capital Auto Group is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed.