IT Help Desk Technician I

The Information Technology Help Desk Technician I provides key support and technical assistance to team members at all levels. Serving as the first point of contact for team members seeking assistance, this technician performs troubleshooting, utilizes diagnostic techniques, and determines the best path toward resolution. They assist in the implementation and ongoing support of personal computers (PC) and endpoint devices, providing day-to-day support and maintaining a strong focus on efficiency, service, and documentation.

The ideal candidate for this role should have a strong customer service orientation, excellent communication and organizational skills, and a true desire to assist others with technical issues and requests. A basic understanding of IT functions required.