Business Consulting - Service Design (Senior to Consultant)

Job Title: Service Design Consultant Role Overview The Service Design Consultant supports day-to-day operations by handling product-related issues, coordinating with technical teams, and ensuring stable product performance and customer satisfaction.

Key Responsibilities

Provide operational support / service design for digital products and platforms Analyze and triage product issues, defects, and enhancement requests Coordinate with Engineering, QA, and IT teams for issue resolution Support release activities, UAT, and post-release monitoring Maintain product documentation, FAQs, and support knowledge base Track incidents, defects, and service requests through ticketing tools Prepare product performance and issue reports for stakeholders Qualifications & Skills Bachelor’s degree in IT, Engineering, Business, or related fields 2–5 years of experience in product, application, or system support Basic understanding of SDLC, Agile, and digital product lifecycle Strong analytical and communication skills Experience with Jira, Service.

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