Manager, Justice Services - Centralised Services

Manager, Justice Services

• Centralised Services | Wellington. We have an exciting opportunity for an experienced operational leader to join Centralised Services as Manager, Justice Services, based in Wellington. Te Haeata/The Opportunity The Manager, Justice Services
• Centralised Services leads nationally delivered centralised registry services that support the effective operation of courts and tribunals across Aotearoa. You will ensure high-quality service delivery that meets customer needs, protects the Ministry's reputation and enhances the customer experienceA key part of this role is leading leaders, building their capability to develop engaged, high-performing teams that consistently deliver excellent service outcomes.Reporting to the National Manager, Centralised Services, you will be responsible for:providing clear leadership and direction so leaders and teams consistently deliver high-quality servicescoaching and developing leaders and building a high-performing, collaborative and inclusive culturedriving consistency, standardisation, efficiency and service excellence across nationally delivered servicesbuilding and sustaining trusted relationships with the judiciary, internal stakeholders and sector partnersusing customer feedback, operational performance information, data and insights to identify opportunities and drive continuous improvementeffectively prioritising and allocating people and resources across services while maintaining a strong focus on customer outcomesmanaging operational risks, resources and budgets effectively and sustainablyleading and supporting change and service improvementscontributing to the collective leadership of Centralised Services and National Service Delivery. It is an exciting time to take on this leadership role as we continue to improve access to, and people's experiences of, courts and tribunals, including through significant programmes such as Te Au Reka and Te Ao Mārama. Ō pūkenga/Skills and Experience. We are looking for a strong operational leader of leaders who brings positive energy, sound judgement and a collaborative approach to working with leaders, teams, the judiciary and our partners.You will bring:significant experience leading teams and operational delivery, preferably in a complex or national customer service, processing or service delivery environmentdemonstrated success leading through other leaders and developing capable, engaged and high-performing teamsproven budget and resource management experience in a complex operating environmentthe ability to manage competing priorities while maintaining service quality and customer outcomesstrong communication and relationship management skills, with the ability to build trust and influence at all levelsexperience using data, customer insights and performance measures to inform decisions and drive improvementexperience leading change and continuously improving operational servicesstrong critical thinking, judgement and problem-solving capabilityconfidence using digital tools and an interest in how digital solutions can improve service deliverycultural capability and a commitment to improving outcomes for Māori, including continuing to strengthen your understanding of Te Ao Māori and culturally responsive ways of workinga relevant tertiary qualification or equivalent knowledge, skills and experience.Knowledge of New Zealand's justice and courts systems would be advantageous but is not essential.The ability to travel nationally may be required. Mō mātou/About us At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa New Zealand.Ratonga Pokapū, Centralised Services, delivers nationally centralised services where those services do not need to be provided face-to-face. We focus on delivering consistent, efficient and people-centred services and putting the needs of the people we serve at the centre of our work.Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. Ngā painga o tēnei wāhi mahi/What's great about working here. We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:4.4 weeks holiday leaveflexible work hours where possiblean online professional development portalaccess to a variety of inclusive and proactive networks. See our full range of benefits here.With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career. Utu ā-tau/Salary The salary range for this role is between $130,129 and $179,192, with the likely appointing salary between $130,129 and $167,062, based on skills and experience. Tono mai/Apply To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter. Applications close on 22 November 2026; however, we will be reviewing CVs as they come in and may invite successful candidates to interview before the close date. If you have any questions, please contact [email protected]