Job description
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
The result: faster responses, happier customers, and a system that continuously improves itself. We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon.
We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
What you'll do
- Own a product area end-to-end - with real business stakes
- Deeply live and breathe a single customer persona. Do whatever it takes to serve that one type of customer
- Drive a business outcome ($XX ARR or XX enterprise customers). Sub-OKRs around usage are fine but not your main OKR
- Span PDE to GTM - work closely with engineering and design to ship, while working with PMM and AEs on positioning and pain points
- Talk to customers every day
- Argue with us 😊 We resolve decisions by voicing opinions and working through them. Translate the arguments into a conclusion and ship Requirements
- Located in (or will relocate to) San Francisco and excited about working in-person
- Very organized and hard working and fast
- At least a few years of experience Our perks 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend More about Pylon Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas Team: Currently 90 and growing!