运营主管 Operations Supervisor (Catering and Hygiene)

WHY CHOOSE WELLINGTON? Professional Growth

• Tailored professional development pathways for all staff.
• Comprehensive CPD programs covering teaching methodologies, cultural awareness, and non-academic skills such as public speaking and finance.
• Three specialized leadership programs for middle, senior, and high-potential leaders.
• An internal coaching program designed to help you thrive. Exceptional Benefits
• Highly competitive salary package.
• Comprehensive medical insurance for employees and dependents. Life in Hangzhou
• A modern, forward-thinking city surrounded by natural beauty and rich culture.
• Home to the UNESCO World Heritage Site, West Lake.
• A thriving tech hub, hosting giants like Alibaba, with widespread cashless convenience.
• Just 45 minutes by high-speed train to Shanghai. JOB TITLE Operations Supervisor DEPARTMENT Non-academic LOCATION Hangzhou LINE MANAGEMENT Operations Manager OBJECTIVES Hold full, end‑to‑end accountability for all school catering operations, food safety, nutrition and catering service delivery across the whole campus. Own the complete catering management outcome, drive high service standards, regulatory compliance and continuous operational improvement aligned with school values and statutory requirements. Lead planning and delivery for potential future transition to self‑operated or semi‑self‑operated catering models, with full ownership of related planning, implementation and results.

KEY RESPONSIBILITIES

Catering

• Take full ownership and complete accountability for campus‑wide catering services and final outcomes of catering delivery, independently ensure high‑quality food provision suitable for the whole Wellington community.
• Support the project team and line manager to conduct assigned work for the design, development and implementation of operational frameworks for potential future transition to self‑operated or semi‑self‑operated school catering models; support feasibility assessment and risk identification activities as allocated, deliver assigned transformation‑related tasks.
• Support line manager on catering procurement strategy work, food cost calculation, intake rate analysis, profitability monitoring and commercial performance review. Support to deliver value‑for‑money outcomes and contribute to long‑term sustainable catering operations as per assigned responsibilities.
• Independently supervise the full daily operation of the canteen, end‑to‑end manage day‑to‑day catering services to guarantee food quality, service standards for all regular meals, snacks, special events and ad‑hoc catering requirements.
• Lead day‑to‑day governance of the catering vendor; independently drive vendor performance, promptly respond to cross‑department catering requests and deliver excellent dining experience for pupils, staff and campus visitors.
• Take full accountability for vendor compliance against school policies and government food safety & hygiene regulations; independently review, revise and update school catering‑related regulations as required.
• Apply professional knowledge of food safety, nutrition science and menu planning, independently lead pupil menu adjustment and optimisation to guarantee nutritionally balanced meals for different age groups across campus.
• Independently design and execute vendor performance improvement mechanisms: own monthly KPI review cycles, bi‑weekly hygiene & procedural compliance audits, and regular unannounced spot‑checks of catering facilities; drive closure of all identified non‑conformities.
• Work collaboratively with academic and finance teams, take ownership for accuracy of meal fee deductions, credit returns for transferring pupils and correct billing for all catering users; resolve discrepancies independently.
• Independently lead food committee meetings and food‑tasting activities; pro‑actively collect multi‑stakeholder feedback from parents, pupils and staff, formulate improvement plans and own full implementation of corrective and enhancement actions.
• Act as the school liaison for catering‑related government authorities; independently coordinate official inspections, attend mandatory meetings and complete required training on behalf of the school. Take full accountability for meeting all requirements from government authorities and education bureau for catering; ensure timely submission of all documentation and full execution of official directives.
• Own end‑to‑end management of all parental catering‑related complaints: lead root‑cause analysis, define corrective actions, monitor full completion of remediation work and own final resolution and parent communication outcomes.
• Independently conduct multi‑dimension catering data analysis, generate actionable insights to lift vendor performance and optimise end‑to‑end catering operations.
• Lead on‑site response for catering‑related food safety incidents. Conduct on‑site investigation, root‑cause analysis, coordinate emergency disposal, implement corrective and preventive actions, complete incident documentation, coordinate internal communication and support external regulatory reporting as required. Track remediation progress to prevent recurrence of similar safety events. Others
• Provide catering‑specific input for school‑wide event planning and execution; coordinate catering delivery requirements for school events from planning through to on‑site delivery to ensure smooth execution.
• Oversee staff meal provision; support catering‑related deep‑cleaning arrangements during non‑teaching periods including school holidays.
• Provide operational support for school‑wide events as required.
• Any ad-hoc tasks assigned by line management. BASIC QUALIFICATION Education
• Bachelor’s degree preferred Major
• Hospitality Management, F&B management, or a related field.
• Valid Chinese Food Safety Officer certificate.
• Additional professional certifications such as Dietitian, Public Health Management are highly desirable. Language
• Native Chinese speaker
• Must skilled in English as working tool Work Experience
• Minimum of 5 years of progressive hands‑on operations management experience, with proven independent end‑to‑end leadership track record in high‑volume institutional / large‑scale catering/F&B operations, including full ownership of procurement, menu costing, P&L performance and service outcomes.
• Solid experience independently managing third‑party service vendors: full ownership of contract performance management (KPI/SLA setting & review), compliance audit, vendor improvement and stakeholder relationship management.
• Prior working experience within an international school, educational institution or large high‑standard organisation with strict child safeguarding and welfare requirements.
• Proven experience acting as primary point‑of‑contact for government inspections (Education Bureau, Health Authority etc.), preparing inspection materials and driving post‑inspection rectification work is mandatory. EXPERTISE Strategic & Commercial Acumen:
• Demonstrated capability to independently develop operational frameworks and complete feasibility analysis for potential self‑operated catering service models, with full ownership of outcomes.
• Deep practical knowledge of food cost control, catering inventory management and procurement strategy development.
• Strong capability to leverage data analysis to independently drive operational efficiency uplift and vendor performance improvement. Compliance & Safety Leadership
• In‑depth working knowledge of Chinese food safety laws, school catering‑hygiene regulations and occupational health standards.
• Proven ability to independently develop, roll‑out and enforce robust catering operational policies, procedures and control mechanisms. Operational Excellence
• Strong hands‑on leadership experience owning end‑to‑end daily F&B / catering operations for large user groups.
• Competent in training, scheduling and supervising both internal and vendor‑provided catering teams; independently resolve on‑site operational bottlenecks.
• Solid capability to manage catering‑related inventory, budgets and resource allocation with full accountability for results Stakeholder & Crisis Management
• Mature customer‑centric mindset, proven track‑record independently owning sensitive parent and staff complaint cases from intake to final closure.
• Excellent cross‑department coordination skills to collaborate with academic, finance, clinic and other internal teams.
• Capable of remaining calm and taking decisive ownership to resolve urgent incidents including food‑safety events, supply shortages and catering service disruptions. PREFERRED APTITUDES
• A genuine ambassador of the Wellington values: Courage, Respect, Integrity, Kindness, and Responsibility.
• Highly proactive, resilient, solutions‑oriented with strong ownership mindset; comfortable taking full accountability for successes and failures of catering operations.
• Meticulous attention to detail and unwavering personal commitment to food safety, service quality and child welfare.
• Outstanding interpersonal and communication skills in both Chinese and English (basic spoken English is mandatory).
• High level of integrity and discretion in handling confidential information including catering commercial data and sensitive parent feedback.