Client Service Specialist - Independent Insurance Agency

Client Service Specialist - Traverse City

Are you looking for a full-time position with great benefits and career growth opportunities?

At Spire America Holdings Inc (Top O' Michigan Insurance Solutions and Spire Insurance Solutions), we're dedicated to supporting our team members with professional development, career pathing, and a positive work environment. Whether you're new to insurance or have experience, we provide the training and support needed to help you thrive.

Why Join Us?

1. A career path with growth opportunities
2. Supportive and team-oriented work environment
3. Competitive benefits, including:

• Medical, dental, and vision options
• 401(k) with company match
• Paid time off, paid holidays, and summer half-day Fridays
• Profit-sharing and incentive programs
• Employee Assistance Program
• Employee Appreciation Weekend
• Continuing Education Allowance

About the Role

As a Client Service Specialist, you'll be a key part of our team, assisting clients and supporting account managers. You'll handle client inquiries, process payments, manage minor claims, and ensure smooth policy servicing. No insurance experience? No problem! If you're a problem-solver with strong communication skills, we'll help you get licensed and up to speed.

Key Responsibilities

• Answer and manage inbound calls
• Assist personal and commercial lines clients
• Process client payments and endorsements
• Handle glass and tow claims
• Counsel clients on insurance-related questions
• Issue ID cards and update client information
• Prepare and distribute policy documents
• Support account managers and producers as needed
• Strengthen client relationships through engagement

What We're Looking For

• A positive, team-oriented attitude
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Willingness to learn and grow in an insurance career
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• High school diploma or equivalent

A Michigan insurance license is a plus, but if you don't have one yet, we'll help you get there!

Ready to build a meaningful career with a company that values you? Apply today!