(HQ) Claim Handler

The Claim Handler covers end-to-end cargo claim handling across air, sea, inland transport, and other services provided by Morrison, and assists in standardizing claim, insurance and legal risk management procedures.

Job Responsibilities

End-to-End Claim Handling Handle and track cargo loss/damage cases, including documentation collection and liability assessment under applicable conventions. Subrogation & Recovery Pursue claims against liable parties, support recovery strategy, and assist in negotiation and settlement. Insurance Administration Support policy management, underwriting coordination, and insurance reporting.

System & Process Enhancement Maintain claims database, monitor KPIs, and support SOP development and process improvements. Cross-functional Coordination Collaborate with global stations, insurers, and internal teams to facilitate claim handling and resolution. Support other legal department projects as needed. Education/Technical Skills University graduate.

Fluent bilingual (Chinese/ English) written and verbal communication skills. Knowledge/ Work Experience More than 3 years of experience in cargo claims, freight forwarding, insurance or related legal fields. Familiar with international cargo liability frameworks (Montreal Convention, Hague-Visby Rules and other similar International Conventions and/ or applicable laws).

Hands-on experience with insurers. Cross-border or multicultural work experience. Key Behavioral Competencies Detail-Oriented with strong document management and follow-through discipline. Ability to work independently and manage priorities across multiple concurrent cases. Responsibility & Accountability – Takes ownership of assigned tasks and ensures timely and reliable completion.