Car Buying Manager

Description Summary: Nevada Pic A Part is seeking an experienced Call Center Manager to lead our Car Buying Department. As we strive to become a top leader in the automotive recycling industry, we are committed to providing a safe, clean, and helpful atmosphere for both employees and customers. The Call Center Manager will play a key role in driving customer satisfaction, leading a high-performing team, and contributing to departmental growth.

This role requires a proactive, solution-oriented leader with excellent communication skills and a passion for team development.

Requirements

5100 N. Lamb Blvd. Las Vegas, NV 89115 Pay: $60,000-$70,000 a year plus performance-based bonus Hours: Full-time: 40 hours/week Company Overview: Nevada Pic A Part is more than just a salvage yard – it’s a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices.

With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it’s hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today!

Qualifications

Proven experience in call center management or customer service leadership, preferably in a fast-paced or automotive-related environment. Proficient in Microsoft Office (Word, Excel, Outlook). Strong leadership and team-building skills with a hands-on, motivational management style. Excellent verbal and written communication skills.

Bilingual (Spanish/English) is a plus. Strong problem-solving, analytical, and decision-making abilities. Ability to multitask, prioritize responsibilities, and work both independently and collaboratively. Self-starter with a proactive mindset and adaptability to change. Experience in coaching teams to meet or exceed performance metrics and service standards.

Essential Duties and Responsibilities

Lead and oversee the daily operations of the Call Center within the Car Buying Department. Use company software to track calls, vehicle purchases, departmental statistics, and to train and monitor employee performance. Build, mentor, and manage a high-performing customer service team to ensure excellent guest service.

Drive performance through team development, coaching, and mentoring. Adapt to evolving business needs and proactively address challenges. Foster a positive, team-oriented work culture with a focus on accountability and continuous improvement. Ensure all team members adhere to company policies and Standard Operating Procedures.

Set and monitor performance goals aligned with department and company objectives. Maintain high standards of communication, professionalism, and customer satisfaction.

Qualifications

Proven experience in call center management or customer service leadership, preferably in a fast-paced or automotive-related environment. Proficient in Microsoft Office (Word, Excel, Outlook). Strong leadership and team-building skills with a hands-on, motivational management style. Excellent verbal and written communication skills.

Bilingual (Spanish/English) is a plus. Strong problem-solving, analytical, and decision-making abilities. Ability to multitask, prioritize responsibilities, and work both independently and collaboratively. Self-starter with a proactive mindset and adaptability to change. Experience in coaching teams to meet or exceed performance metrics and service standards.

Essential Duties and Responsibilities

Lead and oversee the daily operations of the Call Center within the Car Buying Department. Use company software to track calls, vehicle purchases, departmental statistics, and to train and monitor employee performance. Build, mentor, and manage a high-performing customer service team to ensure excellent guest service.

Drive performance through team development, coaching, and mentoring. Adapt to evolving business needs and proactively address challenges. Foster a positive, team-oriented work culture with a focus on accountability and continuous improvement. Ensure all team members adhere to company policies and Standard Operating Procedures.

Set and monitor performance goals aligned with department and company objectives. Maintain high standards of communication, professionalism, and customer satisfaction.

Benefits

Health/Dental/Vision insurance (after 30-day probationary period). 401 K with company matching after a year of employment. Paid time off (after 90 days). 9 paid working holidays. Health/Dental/Vision insurance (after 30-day probationary period). 401 K with company matching after a year of employment. Paid time off (after 90 days). 9 paid working holidays.