Front Desk/Concierge

New Albany Country Club is hiring a part-time concierge to work at our front desk in the clubhouse.

The Concierge at New Albany Country Club will be responsible for providing exceptional customer service to members and guests.

Responsibilities

• Greet and assist members and guests upon arrival

• Answer incoming calls and address inquiries

• Coordinate transportation services for members

• Coordinate our private dining room rentals for meetings and meals

• Provide information about club services, amenities, and events

• Organize and complete daily reports

• Coordinate dining reservations and manage online registration for member events

• Coordinate and bill on-site member services as well as those provided by preferred vendors

• Track inventory of print marketing materials and create information packets

• Review and edit marketing materials for print and digital use

• Courteous initiation and direction of all inbound calls

• Other duties as assigned

Requirements

• Previous hospitality customer service experience

• Previous office administration experience

• Excellent interpersonal, verbal, and written communication skills

• Detail-oriented

• Ability to work in Microsoft Excel, Outlook, Word

• Ability to multi-task in a fast-paced environment and remain calm under pressure

• Must be able to work evenings, weekends, and holidays

Benefits

• Competitive hourly compensation of $18.00 - $20.00 paid bi-weekly

• Health, Dental, and Vision are available upon the first day of employment

• 401k plan with company match

• Free employee meals and parking

• Employee longevity program

• Vacation, sick, and personal days

About the Company:

New Albany Country Club is a prestigious establishment located in New Albany, OH. We pride ourselves on delivering a high-quality experience to our members and guests.