Front Desk & Customer Service Representative, Small Animal Hospital

Department of Veterinary Medicine & Surgery.

The College of Veterinary Medicine at MU is on a mission to educate and train outstanding clinicians and scientists, generate new knowledge, engage stakeholders, and foster economic growth, all of which promote and protect the health and welfare of animals and people. Simply put, our mission is to Teach, Heal, Discover, and Serve. Veterinarians throughout the Midwest refer animal clients to the Veterinary Health Center for specialized diagnoses and treatment. With sophisticated therapeutic equipment that includes an underwater treadmill, advanced imaging techniques, and groundbreaking equine lameness diagnostic equipment, we are a center for animal healthcare. Our Small Animal Front Desk Staff play a critical role for the hospital, serving as the first face our clients meet as well as a central hub for the clinic and its operations. Incumbents handle front desk reception duties as well as numerous other administrative and customer-related duties.

Key responsibilities

Provide outstanding, professional customer service at the Veterinary Health Center front desk; answer and route phone calls; managing in-person foot traffic and greeting clients. Receive emergency cases and page trauma and emergency personnel. Utilize clinic record keeping systems and platforms to properly register and admit patients; confirm or update patient and client information; and schedule appointments, verifying patient symptoms and medical issues to ensure appropriate service. Work closely with the veterinarians, students, technicians, and other staff to ensure adherence to business processes, policies, and procedures. Provide training and orientation to new students, faculty, and staff on processes and systems as needed. Effectively navigate stressful client encounters and situations while maintaining a positive and professional demeanor. Maintain a professional and inviting reception space and environment. Other duties as assigned.

This is a full-time, 40-hour week position. Hours are Monday – Friday, 7:30am to 4:30pm.

High School Diploma or the equivalent. Three years of customer service and or clerical experience is required.

Education

may be substituted in lieu of experience. Ability to operate a personal computer is necessary.

Successful candidate will exhibit the following skills and core competencies: Present a friendly and empathetic demeanor. Maintain a high level of professionalism. Communicate clearly and effectively with internal and external constituents and clients Be able to thrive in a busy, fast-paced environment and effectively manage multiple tasks, Bring a high degree of organization and attention to detail. Exhibit a willingness to learn and grow professionally, as well as be a supportive and collegial Previous experience providing in-person, client-focused, customer service in a clinical setting Previous experience within a medical or veterinary setting and familiarity with medical or veterinary terminology.

Salary Range: $17.00 per hour Grade: GGS PAT 004 University Title: Customer Service Representative Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Employment visa sponsorship is not available for this position.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.