Customer Support Executive(Email Writing & Chat Support)

Role Overview We are looking for a proactive and detail-oriented Customer Support Executive who can quickly understand our product workflows and assist customers effectively. The ideal candidate should have strong communication skills, problem-solving ability, and a learning mindset.

Key Responsibilities

Handle customer queries via chat and email in a timely and professional manner Understand product workflows and guide customers with step-by-step solutions Troubleshoot issues and provide accurate resolutions Escalate technical bugs or complex issues to the internal team Maintain proper records of customer interactions and issues Collaborate with internal teams for faster resolution Ensure high levels of customer satisfaction and support quality Tools & Platforms Intercom (Customer communication) Slack (Internal communication) Linear (Issue tracking and bug management) Requirements 1–3 years of experience in customer support (preferably in SaaS or tech products) Excellent written and verbal communication skills in English Ability to quickly learn and understand product workflows and user journeys Strong problem-solving and analytical thinking skills Comfortable working in a fast-paced environment Ability to handle multiple conversations/tickets simultaneously Must be comfortable working in US night shift Location Requirement Candidates should be based in Faridabad or nearby areas and available for daily office commute ~ DO NOT APPLY if unable to work from office What We Are Looking For Strong learning ability and curiosity to understand the product deeply Customer-first attitude with patience and empathy Ownership mindset and proactive approach to resolving issues Why Join Us Opportunity to work in a growing SaaS environment Hands-on experience with modern support tools and workflows Learning-driven culture with real ownership Direct exposure to global customers