TA Truck Service - TSA Service Writer

Summary: A Service Writer provides excellent customer service, assists in maximizing the stores’ consistency, speed and quality to meet customer’s expectations.

Duties and Responsibilities

Deliver friendly, courteous and prompt customer service, in person or on the phone Obtain required information for equipment being serviced Communicate effectively with Service department Complete customer’s invoice at the completion of service and collect method of payment (cash, check, credit card or other forms of payment) Balance daily sales including cash drawer, credit card and methods of payment during assigned shift Use a consultative selling process to assist customers with additional service options that could be needed Gain superior product knowledge to effectively help customers Prepare daily shift activities and paperwork Maintain store cleanliness Maintain display inventory in customer area Complete any other duties or special projects as assigned Skills and Qualifications: Basic reading, writing and math skills Basic computer skills Ability to thrive in a fast-paced environment with many priorities Ability to work cooperatively in a team environment Ability to read, write and verbally communicate in English Ability to sit, stoop, kneel, push, climb, move, reach and work overhead, lift up to 60 lbs.

Ability to work a flexible schedule including nights, weekends and/or holidays Benefits: Competitive wages Paid Earned Personal Leave Holiday Pay (for worked holidays) Options for single and family health coverage Life Insurance Flexible Spending Account (for Unreimbursed Medical or Dependent Daycare Expenses) Employee Discount Uniforms I understand the statements in this job description are intended to represent the key duties, but are not intended to be ALL responsibilities or qualifications of the job.

I agree that if offered this position, I can meet all of the requirements of this job with or without reasonable accommodation.