Senior-Workshop Team Leader

Summary Workshop Team Leader manages and coordinates workshop activities, ensuring safe, high-quality, and efficient vehicle repair and maintenance in line with Al Mansour Automotive standards. Tasks Provide advanced product/service information and respond to complex customer questions. Respond to basic issue escalations promptly and provide managerial approvals as required.

Ensure adherence to organizational policies, procedures, regulatory codes; seek authorization for exceptions. Provide fault isolation and resolution to address issues promptly. Assign short-term work schedules to subordinates to meet expectations within timelines. Carry out relatively simple testing and quality assurance tasks.

Education

Bachelor's degree in a relevant field; additional management or technical certifications are an advantage. Experience 5 to 7 years of experience, including team coordination or people management responsibilities. Skill Technical Troubleshooting & Diagnostics Automotive Systems Knowledge Use of Workshop Tools & Diagnostic Equipment Quality & Safety Compliance Team Leadership & Coaching Competencies Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.

Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.

Drives Results: Consistently achieving results, even under tough circumstances. Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity." Platform Hashtag