District Parts & Service Manager

We want you to: Support and guide dealers to implement Hyundai strategies & programs to improve After Sales business and maintain Hyundai standards (facility, manpower, After Sales processes) with regular dealer visits. Analyze dealers part & labor sales, profitability, customer satisfaction performance & KPI and create necessary action plans for the areas of improvement.

Guide dealers about customer complaints to take proper actions and keep the standard processes to drive a consistent customer experience and increase customer satisfaction and loyalty. Support and guide dealers in order to achieve parts and accessory sales targets. Follow up and analyze skills of dealer staff and find out improvement areas and support them with on the job training and/or to have training organized by Hyundai Academy.

Follow up Brand Identity standards both at facilities and customer communications. Guide dealers to do necessary local marketing activities in line with HMTR strategies and standards to penetrate their region and support their sales. Assisting Dealer Network Department during new facility opening, dealer termination and renovation of existing dealers.

Conduct market researches, define needs of customers and share necessary information with Field Service Manager. Reporting regularly about dealers After Sales operation to the management. (weekly, monthly, annual). You will also need to have: Bachelor's degree in Engineering (Preferably Mechanical Engineering) Excellent oral and written communication in English Analytical thinking High proficiency in PC skills (Microsoft Office) Process management and consulting Stress management Multitasking Time management & self motivation