Office Assistant

Job Posting End Date: November 7, 2026 Department : HUMAN SERVICES Compensation Grade : G15 Compensation Range & Starting Salary : Pay Range: $35,193.60 - $54,849.60 Starting salary may be negotiable based on qualifications Job Exempt (If No, Position is eligible for overtime) : No About Us : Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment.

Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference. Job Duties and Preferred Qualifications : The City of Virginia Beach Department of Human Services is seeking to hire a candidate who has experience working in a medical or mental health field in an office setting for the Pathways / IOP program in the Behavioral Health Division that assists adults with Substance Use Disorders.

Duties: Serve as receptionist, answering telephone and giving general information in response to public inquiries. Welcome individuals into the building upon entry. Create spreadsheets to track needed information. Ensure all CHR data is up to date and accurate. Run reports from CHR to assist the administrative assistant.

Collect new insurance information upon entry into the program and upon changes of insurance. Read and route incoming mail and assemble files and other materials to facilitate replies by a superior. Track Medicaid authorizations and eligibility. Sort and file correspondence, bills, requisitions, and other material. Maintain an inventory of office and facility supplies.

Trouble shoots office machine issues. Maintain paper and/or electronic cross-referenced office files and a variety of other records by sorting and indexing materials alphabetically, numerically, and geographically. File documents into medical charts and organize charts in the file room, as needed. Perform quality review checks on charts.

Communicate missing documentation to the Administrative Assistant and then file the documents, once obtained, into the charts or CHR. Work Schedule: Monday

• Friday, 2:00 pm - 10:30 pm Preferences: Experience working with individuals with mental health and or substance use disorders. Experience using Microsoft Office products. Experience answering phone calls with multiple lines in an office setting. Experience scheduling appointments. Experience working in an electronic medical record. Experience collecting cash and credit card payments for services rendered. The City offers a generous benefits package which includes health, dental and life insurance, retirement, and savings plans, maternity/paternity and parental leave, Holidays and paid leave. Additional requirements:
• DMV Transcript: Yes
• CDL: No
• Drug & Alcohol Clearinghouse: No
• CPS Check: Yes
• Physical: No
• Respirator: No
• Psychological Screening: No
• Polygraph: No
• At Will: No Minimum Requirements : Minimum Qualifications: High school or GED plus one (1) year of experience in fields providing the required knowledge, skills, and abilities, such as clerical or office assistant; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Skills : Answering Telephones, Electronic Medical Records (EMR), Office Administration Working Conditions : Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business. The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position. https://workingcondition-summary-prod.s3.amazonaws.com/P15681.pdf Official Job Descriptions: To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E VRS Contribution : All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction. Drug Free Workplace : The City of Virginia Beach maintains a drug free workplace. Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.