Case Coordinator

Job Details: Job Location: Toombs IDD Clubhouse

• Lyons, GA, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: Undisclosed, Job Shift: Morning, Job Summary: Provides a broad range of paraprofessional social services to individuals and their families. Coordinates services, monitors service delivery, supports treatment planning, facilitates communication among stakeholders, and assists individuals in achieving identified goals. Serves as a liaison for social services and community resources while supporting continuity of care and quality service delivery.

Essential Functions

Ensures assigned records and charts remain compliant with agency, state, and federal regulations. Collaborates with staff to ensure documentation is completed accurately and within required timeframes. Prepares and distributes reports and correspondence to supervisors, team members, and other appropriate individuals. Participates in departmental meetings, treatment team meetings, annual ISP meetings, ISP addendums, and other meetings as required.

Participates in intake activities and gathers information from individuals, family members, caregivers, physicians, and community agencies. Assists individuals with community integration, community awareness, socialization, recreational activities, and leisure opportunities. Schedules psychiatric, medical, and other follow-up appointments to ensure continuity of care.

Serves as a liaison among individuals, family members, significant others, physicians, providers, and organizational departments. Monitors individual progress toward identified treatment and service goals. Develops and maintains community resource contacts to facilitate service delivery and supported employment opportunities.

Attends seminars, conferences, and job-related training programs. Oversees services, supports, care, and treatment provided to assigned individuals. Participates in developing and monitoring Individual Service Plans and Individual Recovery Plans. Assists with conducting diagnostic, behavioral, functional, and educational assessments as appropriate.

Supports development and implementation of behavior support plans. Implements assessment, care, and treatment activities within scope of practice. Supports high-intensity services including assessments, evaluations, crisis services, and related interventions. Performs related duties as assigned. Required Knowledge & Skills: Knowledge of state, local, and federal regulations impacting developmental disability services.

Knowledge of agency confidentiality policies and procedures. Knowledge of Individual Service Plans (ISP) and related service planning processes. Knowledge of community resources and support services. Knowledge of agency safety policies and procedures. Knowledge of case management principles and procedures. Ability to identify disruptive or problematic behaviors and respond appropriately.

Ability to develop training and educational materials. Ability to assist and supervise individuals with activities of daily living. Ability to safely operate agency vehicles in accordance with organizational policies and traffic laws. Ability to assess individual strengths, abilities, and service needs. Ability to maintain documentation and records accurately.

Ability to communicate effectively both verbally and in writing. Ability to work collaboratively with families, providers, and community agencies. Ability to organize work activities and manage multiple priorities. Primary Responsibilities, but not limited to: Coordinates services and supports for assigned individuals.

Monitors compliance with service planning and documentation requirements. Facilitates communication and collaboration among stakeholders. Supports community integration and skill development activities. Monitors progress toward treatment and service goals. Maintains accurate records and documentation. Coordinates appointments and follow-up services.

Identifies and links individuals to community resources.

Qualifications

Competencies: Communication Accountability/Responsibility Cooperation/Teamwork Creative Thinking Customer Service Dependability Flexibility Initiative Analytical Data Gathering Job Knowledge Judgment Professionalism Quality/Quantity of Work Personal Credibility Planning/Organization Required Education & Experience: Bachelor’s degree in a social service field and one (1) year of full-time experience in social services delivery; OR Master’s degree in a social service field.

Valid Georgia Driver’s License required. Upon appointment to the position, the employee assumes responsibility for meeting and maintaining all minimum qualification requirements, including applicable certifications, licenses, continuing education, competency validations, and mandatory annual or recurrent training. Failure to maintain such requirements may affect eligibility to perform assigned duties.

Supervisory Responsibilities: None. Work Environment: This position operates in a variety of office, residential, program, and community settings. The role routinely uses computers, telephones, photocopiers, filing systems, and other office equipment. Moderate travel between Gateway locations and throughout the community is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Frequently walks, sits, stands, and kneels. Occasionally climbs, balances, bends, and stoops. Frequently lifts and/or moves up to 15 pounds.

Must have the ability to sit for extended periods while working at a computer. Frequently utilizes fine hand-eye coordination, hearing, and visual acuity. Must be able to travel between Gateway sites and community locations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway CSB promotes a drug/alcohol-free work environment through mandatory pre-employment drug testing. Terms & Conditions: Reports to work when scheduled and begins and ends work as expected. Reports anticipated tardiness or absence to the supervisor. Observes policies regarding meal and break periods. Uses work time appropriately and efficiently.

Requests and utilizes leave appropriately. Maintains a professional appearance in accordance with site dress code requirements. Observes health, safety, and sanitation policies. Performs work according to all applicable rules, regulations, policies, and guidelines. Ensures licensure and certification are current and active without suspension or revocation throughout employment.

Ensures compliance with required training, including new employee orientation. Does not engage in activities other than official business during work hours. Does not report to work under the influence of alcohol or drugs. Adheres to Gateway’s Standards of Conduct 3.13 and Employee Ethics 3.23. May be required to remain at or return to work during agency incidents or emergencies and may work non-traditional schedules as necessary to support agency operations.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this job. Duties, responsibilities and activities may change at any time with or without notice. Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.