Deputy Manager - Transactional Quality - Pune - Magarpatta City - REF112987S_2026288924

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Deliver 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAUDrive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets. Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance.

Ensure continued calibration to the quality framework. Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting. Facilitate Kaizen initiatives within the team. Accountable for customer complaint resolution process. Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook.

Responsible for timely & accurate reporting, updates and business insights. Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring Graduate / Post Graduate. Overall work experience of minimum 5-6yrs.; minimum 4-5 yrs. experience in Quality Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms Excellent Communication skills - written & verbal.

Working knowledge of Excel & PowerPoint Should have analytical bent of mind Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset