Social Catering Manager

Main Duties & Responsibilities: Participate in conference call with Sales Manager and begin to gather information for hotel. Build sound relationships with wedding planner/bride, local social meeting planner and In- House event planner as described in the Conference Service Standards. Maintain the integrity of Delphi by ensuring the function space booked is accurate and fits the program.

Turnover of all information in a timely manner to the appropriate departments, ensuring all departments are thoroughly knowledgeable about the clients requirements and expectations prior to and throughout the duration of the program/event. Conduct and/or participate in arrangement visits along with Sales Manager. Attend and participate in all departmental meetings as directed.

Design and draw any and all floor plans requested. Conduct Pre Convention Meetings as outlined in the Conference Service Standard. Advise Director of group’s guest room pickup, function space utilization, etc., so as to maximize profitability of convention. Assists Director in maintaining and controlling standards by which services, setups, etc.

, are delivered to guests as it relates to the Conference Service Department. Be familiar with all aspects of the Catering Guidelines and ensure adherence to same. Effectively manage the third-party vendor by ensuring the Rules of Engagement are followed and that they maintain a professional relationship with the client.

Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Service convention group by being available as needed (minimum one hour prior to first scheduled function.) Deliver on the promises through a proactive approach, ensuring attention to detail for every event.

Direct and coordinate activities of staff and convention personnel to make arrangements, prepare facilities and provide services for events. Assist in setting of function space and food service when required. Inspect all function and events to the BEO for conformance to customer requirements- constantly reviews and inspects functions space for cleanliness.

Communicate with all Managers on a daily basis reviewing all functions, meetings and coffee breaks to avoid any last-minute operational challenges. Responsible for ensuring that all “Pop Up” and “Revised” BEO’s are properly communicated as outlined in the Conference Services Standards. Submits all reports, resumes, projects as assigned to Senior Director in a timely manner.

Share with client the JD Powers process and what is expected of them should they be contacted. Working effectively with Banquets and Accounting to ensure optimal guest satisfaction, maintain records of events, review bills for accuracy and approve payments.

• Fully comply with Company Polices, rules and regulations. Required Qualifications: A minimum of 1-3 years related experience in event planning or equivalent Excellent administrative and organizational skills to function effectively with attention to detail while performing multiple work assignments and meeting established deadlines Computer proficiency working with software to include Delphi, Excel, PowerPoint, Outlook, Microsoft Word and/or equivalent. Work in a fast-paced, busy, and somewhat stressful environment Maintaining physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines.