Senior Hospitality Professional / Guest Services Specialist

About Us

TownX Real Estate Development LLC is a premier property developer based in Dubai, renowned for crafting luxurious residential communities. We are committed to excellence in design, execution, and client experience, consistently raising the standard of modern living in the UAE.

Role Summary

We are seeking a seasoned hospitality professional with over 5 years of experience in delivering exceptional 5-star guest services. The ideal candidate will have a proven track record of creating memorable experiences, maintaining the highest standards of service, and anticipating guest needs with professionalism and warmth.

Key Responsibilities

Deliver personalized, high-quality service to all guests, ensuring a 5-star experience at every touchpoint. Manage guest inquiries, requests, and complaints with professionalism, efficiency, and empathy. Coordinate with internal teams to ensure smooth operations and seamless guest experiences. Maintain thorough knowledge of services, facilities, and local attractions to provide informed recommendations.

Train and mentor junior staff in hospitality best practices and service excellence. Uphold the highest standards of presentation, etiquette, and professionalism.

Requirements

Minimum 5 years of experience in the hospitality industry, preferably in 5-star hotels, resorts, or premium guest services. Excellent interpersonal, communication, and problem-solving skills. Strong attention to detail and commitment to delivering exceptional guest experiences. Ability to work in a fast-paced, dynamic environment while maintaining professionalism.

Proactive, flexible, and guest-oriented mindset.

Benefits

A dynamic, professional environment where excellence in service is valued. Opportunities for career growth and skill development in luxury hospitality. A chance to create memorable experiences for high-profile guests.