Practice and Operations Manager

The Practice and Operations Manager directs and supervises the operations and administrative functions within their department and sections within Children’s Hospital Colorado (CHCO). This position is responsible for the high level functions of the day-to-day business operations in their department or division. This role directly interfaces with other organization support functions.

Additional Information Department Name: Dental Administration Job Status:Full time, 40 hours per week. Shift: Days, In person role. Duties & Responsibilities Practice Administration

1. Manages and approves faculty expenditures while keeping track of Continuing Medical Education allowances for providers. Measures providers’ clinical productivity (wRVUs), count of clinical sessions/shifts, and amount of clinical time against benchmarks.
2. Monitors, reports, and ensures compliance of physician faculty in government and private payer incentive programs. Tracks provider funding allocations to determine effort dedicated to clinical, administrative, research, and education activities. Manages and coordinates Telemedicine support for providers.
3. Works closely with practice plan (CU-Medicine) to optimize physician billing practices, audit for documentation accuracy, and identify billing opportunities. Partners with grant specialists to track pre-award and post-award grant activities. Contract management through CU-Medicine’s Egnyte system or CHCO eTracts.
4. Partners with Clinic Medical Directors to accomplish clinic-specific goals in ambulatory setting related to quality, growth, and patient satisfaction. Represents department and acts as liaison to the CHCO Providers, Faculty Practice Organization. Assists in leading ambulatory initiatives.
5. Facilitates and manages the faculty and Graduate Medical Education (GME) recruitment process which includes creating business plans and recruitment templates, determining funding for positions, creating job postings, managing interviews and selection process, creating job descriptions, completing non-compete contracts, obtaining credentials and completing the on-boarding process. Maintains provider credentials/recredentialing process. Operations
6. Identifies and assists in the resolution of any problems which may arise between patients, support staff, physicians, and other departments. Supports clinical, operational and facility services for department(s). Provides direction for operations including the faculty practice and ancillary teams (i.e., scheduling, admin, etc.). Manages master clinic schedule.
7. Provides and organizes staff training; Keeps all staff informed of all department specific policies and procedures; Ensures staff's adherence to CHCO policies such as HIPAA and billing compliance protocols. Hires and evaluates staff; arranges staff coverage; prepares staff evaluations; implements disciplinary actions; conducts routine staff meetings to guide and direct activities; enhances communication and foster a team environment.
8. Collaborates in planning and facilitating efficient patient care services to ensure quality and customer satisfaction. Collaborates with clinical managers to identify process improvement opportunities for patient flow, clinical efficiencies, and care team optimization.
9. Manages the hospital and practice budget and monitors expenses to ensure that the budget is adhered to during the fiscal year. Assists in the preparation of the hospital and Department of Pediatrics annual budget, restricted funds and all other financial reporting. Oversight of PPS arrangement between School of Medicine and CHCO.
10. Provides project management leadership by creating charters (when applicable), timelines, milestones, and goals and objectives for projects and programs. Keeps projects on time and on task. Engages appropriate managers and coordinators in project management process and works to achieve active buy-in from stakeholders.
11. Determines necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department. Facilitate space planning efforts. Strategy & Planning
12. Partners to develop business plans that support program development, assesses progress of plans and prepares quarterly update presentations.
13. Develops, executes and provides oversight of outreach programs. Serves as the key contact for the Physicians Relations department to cultivate support from specialists to implement Primary Care Provider outreach strategies.
14. Actively participates in the development and execution of strategic business planning regarding business and clinical operations, including practice expansion, practice model changes, and etc.
15. Participates in growing new referrals, assessing patient out-migration, defining targets and establishing key messages. Works closely with Hospital Foundation to identify areas of philanthropic support and potential donor opportunities.
16. Prepares, analyzes, monitors, and communicates financial and statistical reports to appropriate business entity. Provides reports on patients' satisfaction and reviews and implements customer service initiatives to address opportunities for increased customer satisfaction.
17. Other duties as assigned.

Minimum Qualifications

Degrees Bachelors’ degree in Administration, Health Care Administration, Management, Finance or related field. Experience Minimum 3 years of relevant health care/business experience and one year of supervisory experience. Equivalency Professional experience, beyond requirements, in a related field may substitute for a Bachelor degree requirement on a year for year basis.

Master’s or higher degree in a related field may substitute for the experience requirements on a year for year basis. Completion of Master’s degree Fellowship Program may substitute for the one year of experience. Licenses & Certifications None Additional Requirements Not Applicable Competency None Salary Information Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $97,718.13 to $146,577.20 Benefits Information Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April. Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution.

You will not be penalized for redacting or removing this information.