Spa and Fitness Coordinator/Receptionist- Seasonal Part time Oct-May

Spa and Fitness Coordinator/Receptionist- Seasonal Part time Oct -May

• Responsible for greeting all members and guests and directs inquiries to the proper parties; answer phones, scheduling/rescheduling/canceling appointments, running all billing/CHITS for fitness related services. Providing a professional, friendly, and courteous atmosphere for all members.

Essential Functions

• Answer all incoming calls to the fitness desk.

• Coordinating and scheduling all massage and facial appointments.

• Communicating with the desk supervisor for ordering of all supplies for the fitness facility; PO's, requisitions, inventory.

• Fitness billing through the JONAS system.

• Copying, printing, gift certificates, redeeming for all staff services, paying close attention to matters that may require adjustments.

• Tracking daily and monthly traffic.

• Assisting customers with general questions; may include assisting members in the gym area.

• Maintain inventory for supplies as well as for Dermatological products.

• Maintain sales quota for Dermatological products and promotions.

• Maintaining communications with desk manager to ensure proper procedures are met and training/understanding is adequate.

• Schedule may vary and will at times include evenings and weekends.

• Charge accounts, record and document member's accounts for Fitness related costs, items, sessions, etc...

• Running all billing/CHITS for fitness related services.

• Good attendance and punctuality is particularly important for this position.

• Convey rules and regulations as needed for the fitness area.

• Performs other duties necessary to maintain a consistent level of customer service that is expected by membership and standard for the fitness industry.

• Promote fitness programs, contests, and fitness department.

• Ability to work among fitness staff, to include but not limited to breaks, floor coverage, orientations.

• Portray and be enthusiastic about fitness and wellness.

• Perform desk coverage when necessary.

• Perform any other tasks assigned by management.

Knowledge, skills and abilities

• Must have knowledge of commonly used concepts, practices, and procedures within a country club/fitness area.

• Must possess excellent interpersonal skills.

• Must possess excellent written and verbal communication skills.

• Must possess excellent organizational skills and coordinate and complete tasks with limited supervision.

• Must be a detail-oriented individual and possess time management skills.

• Must maintain high-performance standards.

• Fluent reading and writing in English with the ability to recognize signs and symbols.

• Ability to deal with routine changes often.

• Ability to deal effectively and tactfully with all employees, management and members.

• Ability to work in a fast paced environment.

• Excellent sales and communication skills.

• Thorough understanding of Quail Ridge Club policies and procedures.

• Must have some computer skills, including use of Microsoft Office programs.

Education and experience

• High School Diploma and/or equivalent required.

• Previous clerical and reception work experience required.

• Must have intermediate knowledge of all Microsoft applications; typing ability; customer focus driven, as well as, maintaining above standards for desk operations.

• Seasonal/yearly commitment highly desired; must be comfortable working in a fitness environment and be willing to assist in other areas.

• CPR/AED certification desirable.

• Must be able to lift at least 50 lbs., and bend and/or lift heavier objects or equipment in the fitness facility.

Apply on our website at:

http://www.quailridgecc.com/

https://quailridgecc.applicantpro.com/jobs/

Drug Free Workplace/E-Verify Participant/EOE