Engagement Director

As an Engagement Director you can expect to...

• Serve as the executive leader for a portfolio of 3-5 strategic client accounts representing more than $10 million in total revenue, ensuring alignment between client objectives and HSO’s business goals.
• Own overall client satisfaction, retention, and reference ability across assigned accounts while serving as the executive escalation point for critical client concerns and complex issues.
• Build and strengthen trusted relationships with client executives, sponsors, and key stakeholders, positioning HSO as a strategic advisor and long-term partner.
• Lead account planning efforts and growth strategies that expand revenue through additional services, solution offerings, and geographic opportunities.
• Partner closely with Sales, Delivery, Practice Leaders, and Solution Leads to identify, pursue, and close account expansion opportunities.
• Drive financial performance across assigned accounts by maintaining or exceeding profitability targets, utilization goals, and commercial objectives.
• Ensure strong commercial governance through disciplined change order management and minimal non-billable leakage of less than 2.5%.
• Identify opportunities to help clients achieve business growth objectives through broader adoption of Microsoft solutions and services.
• Oversee portfolio delivery performance, ensuring engagements meet client expectations, strategic goals, quality standards, and business outcomes.
• Review engagement health across financial performance, delivery quality, staffing, resource allocation, and risk management, while coaching Engagement Managers on proactive client communications, issue resolution, and mitigation strategies.
• Ensure consistent application of HSO delivery methodology, governance processes, and best practices across all client engagements.
• Provide executive account health reporting and quarterly business reviews while contributing insights and recommendations that improve engagement performance and delivery excellence.

You’re great at...

• Building trusted executive relationships and influencing decision-makers across complex client organizations.
• Creating alignment between client business priorities, delivery outcomes, and commercial objectives.
• Leading strategic account planning and identifying opportunities for long-term growth and expansion.
• Driving client satisfaction while balancing business value, profitability, and delivery excellence.
• Navigating complex issues, serving as an effective escalation point, and guiding teams toward successful resolutions.
• Interpreting financial, operational, and delivery metrics to assess account health and inform decision-making.
• Coaching and developing client-facing leaders to strengthen stakeholder management, communication, and risk mitigation capabilities.
• Leading across multiple service lines and teams to deliver a consistent, high-quality client experience.
• Applying governance, accountability, and continuous improvement practices to improve engagement outcomes.
• Connecting client growth aspirations with innovative Microsoft-based solutions and transformation opportunities.

Sound interesting? If so, you’ll have...

• Significant experience leading strategic client relationships, large-scale account portfolios, or enterprise programs within a consulting, professional services, or technology services environment.
• Demonstrated success managing complex client engagements involving multiple service lines, stakeholders, and delivery teams.
• Proven experience developing and executing account growth strategies that drive revenue expansion and improve client outcomes.
• Strong financial acumen with experience managing account profitability, utilization, margins, and commercial performance.
• Experience overseeing delivery governance, engagement performance, resource allocation, and risk management across large programs.
• A track record of building executive-level client relationships and serving as a trusted advisor to senior stakeholders.
• Experience partnering with Sales, Solution, and Delivery leaders to identify and close new business opportunities within existing accounts.
• Strong communication, presentation, and executive reporting skills, including experience leading quarterly business reviews and account health discussions.
• Experience working within Microsoft-focused consulting, cloud, business applications, data, AI, or digital transformation environments is highly desirable.

The Perks

We offer competitive pay with a performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.