Case Manager Team Lead

About The Law Firm of Randall & Johnson The Law Firm of Randall & Johnson is a specialized law firm serving clients with California legal needs with its roots in Southern California. With a presence in California and Utah, we provide employment relief and focused criminal law representation with quality client support and service.

We are advocates for the less fortunate and disadvantaged. As a founder and owner-run business, we strive to make the workplace a friendly and supportive environment where you enjoy working with your co-workers and serving our clients. We are also a diverse and adaptable group of professionals who value self-starters, problem-solvers, and time-savers and who leverage technology to better support and serve our clients across the state of California and throughout the United States.

About the Position: Case Manager Team Lead Job: Case Manager Team Lead Schedule: Monday to Friday Location: Hybrid, 3 days in office in Utah County. The Case Manager Team Lead will be responsible for the following: Taking the lead on client management and making sure that our clients' cases are handled with the utmost care from the beginning to the end of the case lifecycle Always know what tasks need to be completed by the Case Management team and assign tasks to members of the team Communicate with attorneys regularly about the status of our cases.

Take responsibility for the status of cases. Problem solve without making excuses. Lead a team of Case Managers Speak with clients, court clerks, and government employees on the phone and via email Obtain case updates from the Court on client cases and draft messages to inform client when the update is obtained Copiously document updates in respective Client files Be flexible and able to assist the team with additional services as needed Benefits Sick leave Paid time off Paid holidays Retirement plan with employer matching at Guideline (a top notch 401K provider) Cost reimbursements Work from home Health/Dental/Vision insurance plans depending on hours worked with competitive employer contributions Required Qualifications: Bachelor's degree and/or Paralegal Certificate, or currently enrolled seeking a Bachelor's degree.

Desire to help people move forward from their pasts 3-10 years of experience in a fast-paced position which requires managing multiple tasks and providing polished writing products preferred.

Required Skills

Strong computer and internet skills including knowledge of Word, Excel, Outlook, Zoom, and a CRM (please list the one you are familiar with) Affable disposition who enjoys team camaraderie. Self-starter, ability to prioritize, stay on task, and work independently. A problem solver who strives to reduce the workload on others by finishing tasks without leaving loose ends.

Goal-oriented and efficient, while remaining thorough and accurate. Ability to manage large workloads, and keep deadlines Necessary Equipment: Own functioning computer and daily access to stable high speed internet Valid driver’s license and vehicle When applying, please provide the following: Required: Cover letter Resume References Writing sample(s), such as a motion, essay, blog post, or article Recommended: School transcripts Letters of recommendation Salary $20 - $27 per hour