Desktop Support Team Lead

Desktop Support Team Lead Location: Palm Beach, FL, 33410 Job Description: We are seeking a highly skilled Desktop Support Team Lead to join our team in Palm Beach, FL. The ideal candidate will have a strong background in desktop support and experience leading a team of technical professionals. The Desktop Support Team Lead will be responsible for overseeing the day-to-day operations of the desktop support team, providing technical guidance and support to team members, and ensuring that all desktop support issues are resolved in a timely and efficient manner.

Responsibilities

Lead a team of desktop support technicians in providing technical support to end users Manage and prioritize support tickets to ensure timely resolution of issues Provide technical guidance and training to team members Troubleshoot and resolve complex desktop support issues Collaborate with other IT teams to ensure seamless integration of desktop support services Develop and maintain desktop support documentation and procedures Qualifications: 5+ years of experience in desktop support 5+ years of experience in a leadership or supervisory role Strong knowledge of Windows 11/Office 365 and Mac operating systems Excellent troubleshooting and problem-solving skills Strong communication and interpersonal skills Ability to work well under pressure and meet deadlines