Membership Associate

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Full Time Membership Sales Associate. The Membership Sales Associate is responsible for establishing, marketing and growing prospects and lead generation for new member sales all while maintaining a quality membership base for the facility.

This full time position is based out of the Harry & Rose Samson Family Jewish Community Center / JCC Milwaukee in Whitefish Bay, WI. This position compensation is full time hourly starting at $16-$18/hr and with a monthly commission and a monthly bonus plan up to an extra $700/mo. This position will have a Tuesday-Saturday schedule with alternating shifts from 8-4 or 11-7pm.

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

Key Responsibilities

Membership Recruitment & Conversion Conduct engaging and informative facility tours that highlight our unique value proposition and community impact. Respond promptly to inquiries via phone, email, and walk-ins, utilizing a consultative approach to match prospects with the right membership tier. Meet or exceed monthly sales goals and conversion targets to support organizational growth.

Relationship Management & Onboarding Facilitate a seamless onboarding process for new members, ensuring they are connected to programs, orientations, and staff. Execute proactive outreach to "at-risk" members to improve retention and address concerns before they lead to cancellations. Assist in the development and execution of the 30-60-90 day member journey to ensure long-term engagement.

Administrative & Operational Excellence Accurately process membership applications, financial assistance requests, and billing updates in the CRM system. Maintain a clean, welcoming, and professional presence at the front desk or membership hub. Collaborate with the marketing team to provide feedback on local competitor trends and membership promotions.

Manager on Duty Responsibilities Working Scheduled hours which could include but are not limited to nights, weekends and holidays. Community Impact Educate prospects on our non-profit mission and how their membership dues support community scholarships and youth programming. Represent the organization at local community events, health fairs, and corporate partner meetings.

Qualifications

1–3 years of experience in sales, hospitality, or customer service (fitness industry experience is a plus). Communication: Exceptional verbal and written communication skills with the ability to maintain a professional yet warm tone. Mission-Driven: A genuine passion for community health and an understanding of the non-profit model.

Technical Skills: Proficiency in CRM software (Salesforce) and Microsoft Office Suite. Soft Skills: Strong interpersonal skills, a resilient "can-do" attitude, and the ability to handle objections with empathy.